Technical support executive

Job Summary

We are looking for a proactive and customer-focused Technical Support Engineer (Fresher) to join our team. This is a great opportunity for candidates who are eager to start their career in technical support and learn in a fast-paced environment.

The ideal candidate should have a basic understanding of databases, cloud platforms, and troubleshooting concepts, along with good communication skills.

Key Responsibilities

Provide technical support for applications, systems, and services. Troubleshoot and resolve issues related to software, databases, and infrastructure. Monitor system performance using cloud monitoring tools and respond to alerts. Analyze logs and identify root causes of production issues. Assist in deployment support and basic configuration changes. Coordinate with development and Dev Ops teams for issue resolution. Maintain documentation for known issues, fixes, and processes. Ensure timely response and resolution as per SLA requirements. Provide support during production releases and maintenance windows. Required Skills Basic knowledge of Databases (SQL queries, troubleshooting, performance basics). Understanding of Cloud Platforms (AWS / Azure / GCP basics). Experience or familiarity with Monitoring Tools (Grafana, Prometheus, etc.). Strong troubleshooting and analytical skills. Good understanding of logs analysis and debugging techniques.

Good-to-Have Skills

Basic scripting knowledge (Shell, Python, or Power Shell). Understanding of microservices architecture. Exposure to Kubernetes / Docker. Knowledge of CI/CD pipelines. Experience with incident management and RCA (Root Cause Analysis). Familiarity with API testing tools (Postman, Swagger). Awareness of security best practices.

Qualifications

BCA/BSC or related degree