Head - operations

Job Summary

The Head - Operations will lead end-to-end business operations for the Hub, driving execution of programs, funds, and partnerships within a fast-paced, delivery-focused environment. As a member of the senior management team, this role combines strategic planning with hands-on operational leadership — overseeing Program Management, Business Operations, Administration, and Legal functions, while working closely with the CTO/CEO on technology commercialization.

Job Description

Strategic & Leadership

Serve as a core member of the senior management team, contributing to the Hub's long-term strategic planning. Build and lead high-performing teams across Program Management, Business Operations, Administration, and Legal, ensuring smooth coordination across functions. Champion a culture of high performance, accountability, and compliance-driven decision-making across the organization. Benchmark Business Operations OKRs against industry best practices and drive continuous improvement.

Program & Fund Execution

Own execution of the annual business operations plan, including budgeted program targets and fund deployment. Design and execute Calls-for-Proposal (CFPs) across Entrepreneurship Development, Technology Development, and Skill Development tracks. Partner with the CTO to ensure efficiency and effectiveness at every stage — from CFP design through sanction letter issuance — and to identify problem statements that translate into product development and commercialization opportunities. Monitor and track investments made in portfolio startups.

Commercialization & Partnerships

Identify and pursue commercialization opportunities for technologies emerging from the Hub, developing proposals in consultation with the CTO, CEO, and legal experts. Serve as the primary point of coordination with IITB departments, expediting and resolving project-related matters.

Process & Governance

Develop and implement SOPs and streamlined processes across all functions under this role, leveraging automation and workflow tools to improve efficiency. Ensure compliance is embedded in decision-making and cultivate the same discipline across the team.

Required Experience and Qualifications

MBA/PGDM or Master's/M. Tech/MS in Management, Engineering, Technology, Science, or a related discipline from a reputed institution. 10–15+ years of experience managing end-to-end business operations, ideally within a complex, multi-stakeholder organization. Proven track record delivering large-scale programs involving multiple stakeholders, budgets, milestones, and measurable outcomes. Demonstrated experience building SOPs, streamlining processes, and driving operational efficiency through workflow/automation tools.