Guest Relations Executive (GRE)

Position : Guest Relationship Executive (GRE) Department : Sales & Marketing Industry: Real Estate / Builders & Developers Location : Dommasandra, Near Sarjapur Experience : 1–4 Years Job Summary We are looking for a Guest Relationship Executive to manage customer interactions at the project site/experience centre, provide a positive customer experience, support the sales team, and assist in converting walk-in and marketing-generated leads into site visits and bookings. Key Responsibilities • Welcome and engage walk-in customers and prospects at the project site/experience centre. • Understand customer requirements, preferences, budget, and property needs. • Provide project information, including specifications, amenities, location, pricing, and offers. • Coordinate and conduct project/site visits for prospective customers. • Support the Sales Team in lead management, follow-ups, and customer conversion. • Maintain accurate records of walk-ins, leads, site visits, and customer interactions. • Coordinate with CRM, Sales, Marketing, and Project teams for smooth customer handling. • Handle customer queries professionally and ensure timely resolution/escalation. • Maintain a high standard of customer service and project presentation. • Assist in events, property exhibitions, campaigns, and other marketing activities. • Prepare daily/weekly reports on walk-ins, site visits, and lead status. Requirements • Graduate in any discipline; Sales/Marketing or Hospitality background is preferred. • 1–4 years of experience in Real Estate, Hospitality, Retail, Banking, Automobile, or Customer Relationship roles. • Excellent communication and interpersonal skills. • Presentable, customer-focused, and confident personality. • Good knowledge of MS Office/CRM systems. • Willingness to work at project sites and weekends/holidays as required. What We Offer: • Competitive salary commensurate with experience. • Opportunities for professional development and career advancement. • A collaborative and supportive work environment. If you are a customer-focused professional with a passion for excellence in the real estate industry, we invite you to apply for the position Guest Relations Executive at our company