Operations & Customer Success Executive

About the Role<p>We're looking for an organized and detail-oriented Operations &amp; Customer Success Executive to manage the day-to-day operations of our growing luxury home décor brand. This person will ensure a seamless experience from customer inquiry to order delivery. </p>Key Responsibilities<ul><li>Handle customer inquiries via WhatsApp, Instagram, phone calls, and email. </li><li>Process Shopify orders and coordinate dispatches. </li><li>Manage inventory and stock updates. </li><li>Coordinate with warehouse staff and courier partners. </li><li>Ensure timely packing and shipping of orders. </li><li>Resolve customer concerns, returns, and replacements professionally. </li><li>Maintain order records and operational reports. </li><li>Assist with product listings and backend operational tasks. </li><li>Improve operational processes and customer experience. </li> </ul>Requirements<ul><li>1–3 years of experience in operations, customer support, or e-commerce. </li><li>Strong organizational skills and attention to detail. </li><li>Good communication skills in English and Hindi. </li><li>Comfortable using Google Sheets, Excel, Shopify, and basic office tools. </li><li>Ability to multitask and prioritize effectively. </li> </ul>What We're Looking For<ul><li>Highly organized and dependable. </li><li>Customer-first mindset. </li><li>Calm under pressure. </li><li>Process-oriented with strong problem-solving skills. </li><li>Takes ownership without constant supervision. </li> </ul>KPIs<ul><li>Customer response time </li><li>Order accuracy </li><li>Dispatch turnaround time </li><li>Customer satisfaction </li><li>Inventory accuracy </li><li>Return and issue resolution time </li> </ul><p><br /></p>