Customer Success Specialist
Super Humans · Mumbai, India
FULL TIME
Job Description
About Us:
We're a B2B SaaS HRTech company building an AI-powered talent platform that helps businesses hire, manage, and grow their people. From OKRs and performance reviews to employee engagement, career development, and AI-powered hiring, we brings key people processes together on one platform.
What we’re looking for:
2 years of relevant experience in
Customer Success
preferably with a
B2B SaaS/product company Exposure to
US and/or Middle East markets
is preferred Strong communication, relationship-building, and stakeholder management skills Ability to understand customer needs and translate them into product solutions Strong ownership and problem-solving mindset
What you’ll do:
Own and manage relationships with a portfolio of Global B2B customers Drive
customer onboarding, product adoption, engagement, and retention Understand customer goals and ensure successful product implementation Conduct regular customer check-ins, business reviews, and product discussions Identify opportunities for
upsell, cross-sell, and expansion Monitor customer health, usage, and satisfaction metrics Work closely with Sales, Product, and Support teams to resolve customer issues Act as the voice of the customer and share feedback with internal teams Drive renewals and ensure a strong overall customer experience
Location:
HSR Layout Timing:
10am-7pm
We're a B2B SaaS HRTech company building an AI-powered talent platform that helps businesses hire, manage, and grow their people. From OKRs and performance reviews to employee engagement, career development, and AI-powered hiring, we brings key people processes together on one platform.
What we’re looking for:
2 years of relevant experience in
Customer Success
preferably with a
B2B SaaS/product company Exposure to
US and/or Middle East markets
is preferred Strong communication, relationship-building, and stakeholder management skills Ability to understand customer needs and translate them into product solutions Strong ownership and problem-solving mindset
What you’ll do:
Own and manage relationships with a portfolio of Global B2B customers Drive
customer onboarding, product adoption, engagement, and retention Understand customer goals and ensure successful product implementation Conduct regular customer check-ins, business reviews, and product discussions Identify opportunities for
upsell, cross-sell, and expansion Monitor customer health, usage, and satisfaction metrics Work closely with Sales, Product, and Support teams to resolve customer issues Act as the voice of the customer and share feedback with internal teams Drive renewals and ensure a strong overall customer experience
Location:
HSR Layout Timing:
10am-7pm
Details
| Company | Super Humans |
| Location | Mumbai, India |
| Type | FULL TIME |
| Niche | general |