Service operations manager
NIDO Group · Mumbai, India
Job Description
We're Hiring | Manager / Senior Manager – Service Operations (After Sales)
Location: Bhiwandi, Maharashtra
Experience: 6–10 Years
CTC: Up to ₹18 LPA
Employment Type: Full-Time
Lead Service Operations. Drive Customer Success. Deliver Operational Excellence.
NIDO Machineries Pvt. Ltd. is looking for a dynamic and experienced Manager / Senior Manager – Service Operations (After Sales) to lead our After Sales Operations function. This role is responsible for driving end-to-end service execution, ensuring machine uptime, delivering exceptional customer service, and leading a high-performing field service team.
If you have proven experience in After Sales Service Operations, Field Service Management, Preventive Maintenance (PM), Annual Maintenance Contracts (AMC), and Service Delivery , we invite you to join our growing team.
Key Responsibilities
Service Operations
Plan and schedule Preventive Maintenance (PM), AMC visits, breakdown services, installations, and retrofit projects. Optimize field engineer deployment and resource utilization. Ensure timely job completion while meeting SLA and Turnaround Time (TAT) commitments. Monitor machine uptime and drive continuous operational improvements.Team Leadership
Lead, mentor, and develop the After Sales Operations team. Plan manpower allocation across multiple customer sites. Drive team performance, productivity, and operational excellence.Spares & Logistics
Coordinate with Stores, Purchase, and Commercial teams to ensure timely availability of spares. Monitor spare parts planning and site-level consumption. Support seamless execution of service operations.Customer Success
Act as the primary point of contact for operational escalations. Build strong customer relationships through responsive service delivery. Ensure timely completion of service reports, handover documents, and operational documentation.Performance Management
Monitor Machine Uptime, SLA Compliance, PM/AMC Completion, Job Closure TAT, and Customer Satisfaction. Prepare weekly and monthly MIS reports. Drive ERP compliance and continuous process improvements.Who We're Looking For
✔ Diploma or B. E. in Mechanical, Electrical, Mechatronics, or a related discipline.
✔ MBA/PGDM in Operations will be an added advantage.
✔ 6–10 years of experience in: After Sales Service Operations Field Service Management AMC & Preventive Maintenance Service Planning & Scheduling Site Operations
✔ Strong leadership, planning, customer management, and problem-solving skills.
✔ Hands-on experience with ERP systems, MIS reporting, and cross-functional coordination.
Preferred Industry Experience
Candidates with experience in the following industries will be preferred:
Material Handling Equipment Warehouse Automation Industrial Automation Conveyor Systems Intralogistics Packaging Machinery Industrial Machinery Factory Automation Manufacturing EquipmentExperience in organizations involved in designing, manufacturing, integrating, or servicing industrial automation and material handling solutions will be an added advantage.
Why Join NIDO?
✨ Lead a key function that directly impacts customer satisfaction and business growth.
✨ Work with one of India's fast-growing Material Handling & Warehouse Automation companies.
✨ Collaborate with cross-functional teams in a culture of innovation, ownership, and operational excellence.
✨ Excellent opportunities for career growth and leadership development.
Work Location: Bhiwandi, Maharashtra
CTC: Up to ₹18 LPA (Based on experience and suitability.)
Interested candidates can share their updated resume at: kumar.naidu@
⚠️ Before applying, please review the Job Description, experience requirements, and CTC budget. Only candidates with relevant After Sales Service Operations experience will be considered.
Details
| Company | NIDO Group |
| Location | Mumbai, India |
| Type | FULL TIME |
| Niche | general |
| Experience | permanent |