Mega-Walkin drive at HCLTech for Team Lead-Customer Service Representative (CSR) (Voice Process), on 29th July,2026

<p><b>Mega-Walkin drive at HCLTech for Team Lead - Customer Service Representative (CSR) (Voice Process), on 29th July 2026</b></p><p><br /></p><p><b>Date: 29th July'26</b></p><p><b>Time: 10:00 AM to 1:00 PM</b></p><p><b>Venue</b>: ETA 1, Sandhya Infocity - Navalur</p><p>No. 33, Rajiv Gandhi salai, old Mahabalipuram road, navalur</p><p>Contact Person: Suryapriya</p><p><b>Experience: 5 to 7 yrs</b></p><p><b>Shift: US Shift (Night Shift)</b></p><p><b>Skill: Customer Service Representative (CSR) (Voice Process)</b></p><p><br /></p><p><b>Job Summary:</b></p><p><br /></p><p><b>1.We are seeking a customer-focused and detail-oriented Customer Service Representative (CSR) to support our healthcare account.</b></p><p><b>2.The CSR will assist patients, healthcare providers, and insurance members by handling inquiries related to benefits, eligibility, claims, billing, appointments, and other healthcare services.</b></p><p><b>3.The ideal candidate possesses excellent communication skills, empathy, and the ability to maintain confidentiality while delivering exceptional customer service.</b></p><p><br /></p><p><b>Key Responsibilities:</b></p><p><br /></p><p><b>• Handle inbound and outbound customer calls in a professional and courteous manner.</b></p><p><b>• Respond to inquiries regarding health insurance benefits, coverage, eligibility, claims, and billing.</b></p><p><b>• Assist members, patients, providers, and healthcare facilities with account-related concerns.</b></p><p><b>• Verify member information and accurately document customer interactions in the system.</b></p><p><b>• Resolve customer issues efficiently while adhering to company policies and healthcare regulations.</b></p><p><b>• Escalate complex concerns to the appropriate department when necessary.</b></p><p><b>• Maintain confidentiality and protect sensitive customer information in compliance with healthcare privacy</b></p><p><b>requirements.</b></p><p><b>• Meet established quality, productivity, and customer satisfaction targets.</b></p><p><b>• Stay updated on healthcare policies, procedures, and account-specific guidelines.</b></p><p><b>• Provide accurate information and educate customers on available healthcare services and programs.</b></p><p><br /></p><p><b>Qualifications:</b></p><p><b>• College Graduate / Undergraduate (BPO experience is required)</b></p><p><b>• Excellent verbal and written communication skills.</b></p><p><b>• Strong customer service and problem-solving abilities.</b></p><p><b>• Basic computer proficiency and ability to navigate multiple systems.</b></p><p><b>• Ability to work in a fast-paced environment.</b></p><p><b>• Strong attention to detail and organizational skills.</b></p><p><br /></p><p>Candidates welling for the Opportunity &amp; Unable to attend Walkin interview please complete the Registration for virtual Interview</p><p>HCLTech Customer Service Representative (CSR) (Voice Process) - Virtual Interview - Fill out form</p><p><br /></p><p><b>Looking for immediate joiners</b></p><p><br /></p><p><b>Mandatory Documents</b></p><ul><li>Updated Resume</li><li>EPFO Service History</li><li>Complete set of offer letters and relieving letters from all previous employer</li></ul><p><br /></p><p>Note: HCL conducts a stringent background verification (BGV) process. Offer will not be released without candidates submitting all required documents</p><p></p><img src="https://www.jobg8.com/Tracking.aspx?6m5T5ppj%2bf40YRS0QIUm761Edb088sy8b" width="0" height="0" />