Assistant Manager - Odoo Development & Support

SAPPHIRE FINISHING MILLS · India

Assistant Manager - Odoo Development & Support

This role owns day-to-day support and ongoing development of the organization's Odoo platform associated with relevant E-Commerce platforms acting as first and second line of support for relevant users, and as the in-house developer for configuration, customization, and integration work.

Key Responsibilities — Support

• Act as first point of contact for Odoo issues raised by business users; log, triage, and resolve tickets within agreed SLAs.
• Monitor daily system health, scheduled jobs, backups, server/database performance, module errors and escalate infrastructure issues to hosting support as needed.
• Investigate and fix functional issues across the modules in use (Sales, Purchase, Inventory, Accounting, Manufacturing).
• Maintain and correct master data (products, partners, pricelists, chart of accounts) in line with data governance standards.
• Train new and existing users on standard processes, and resolve user errors before escalating as bugs.
• Maintain support documentation — known issues, standard operating procedures, and a running log of configuration decisions.

Key Responsibilities — Development & Customization

• Gather requirements from business users and translate them into Odoo configuration, custom modules, or workflow automation.
• Develop and maintain custom Odoo modules in Python, including custom models, views (XML/QWeb), and business logic.
• Build and maintain integrations between Odoo and other systems (SAP, e-commerce, banking, courier/logistics, payment gateways) via APIs (XML-RPC/JSON-RPC/REST).
• Design and maintain custom reports, dashboards, and QWeb print templates.
• Plan and execute Odoo version upgrades and module migrations, including regression testing before go-live.
• Follow a defined change control process — develop on a test/staging instance, obtain business sign-off, then deploy to production with a rollback plan.

Required Qualifications & Experience

• Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field.
• 3–5 years of hands-on experience supporting and developing on Odoo (or a comparable open-source ERP), including at least one full implementation or major customization project.
• Experience in textile, manufacturing or trading environment is an advantage.
• Prior experience integrating Odoo with a second ERP or external system is a strong plus.

Technical Skills

• Strong command of the Odoo framework: ORM, module structure, XML views, QWeb reporting, Odoo Studio.
• Proficient in Python and object-oriented programming.
• Working knowledge of PostgreSQL — writing and optimizing queries, understanding Odoo's database structure.
• Experience with Odoo's web services (XML-RPC, JSON-RPC, REST APIs) for third-party integrations.
• Comfortable with Git-based version control and a structured dev staging production deployment process.
• Exposure to Linux server administration and Odoo.sh or on-premise deployment is a plus.
• Clear communicator who can translate business requirements into technical terms and back again.
• Methodical and detail-oriented, particularly around data integrity and change control.
• Able to manage multiple support tickets and development tasks against competing deadlines.
• Comfortable working directly with end users across departments, including non-technical staff.
• Collaborative — this role coordinates regularly with the SAP/ERP team on cross-system processes.

Key Performance Indicators

• Ticket resolution time against SLA (first response and resolution).
• Uptime/availability of the Odoo platform during business hours.
• On-time delivery of agreed development/customization requests.
• Share of recurring issues resolved at root cause rather than worked around.
• User satisfaction feedback on support and training.