Online Reputation Manager

ContentStudio inc · Pakistan

What You'll Do

• Review Platform Management
  • Own and optimise ContentStudio's profiles across G2, Capterra, GetApp, Software Advice,Trustpilot, TrustRadius, SiteJabber, Product Hunt, AppSumo, Google Play, and the AppStore.
  • Run compliant, always-on review generation campaigns with real customers to improverating, volume, and category rankings.
  • Reply to critical and negative reviews publicly with calm, helpful, on-brand responses.
  • Identify reviews that violate platform policy and file well-documented disputes to get themcorrected or removed.
  • Track each platform's verification requirements, ranking factors, and policy changes, andadjust our approach accordingly.
• Community & Reddit
  • Participate authentically in relevant subreddits and communities where ContentStudio andcompetitors are discussed.
  • Understand subreddit-specific rules, self-promotion limits, and moderator expectations wellenough to never get the brand banned.
  • Monitor and respond to mentions, questions, and criticism of ContentStudio across forumsand communities in a way that reads as genuinely helpful, not promotional.
• SEO, Search & AI Visibility
  • Monitor branded search results and identify why third-party listicles or comparison sitesoutrank ContentStudio's own pages.
  • Read and act on Google Search Console and rank tracking data to improve on-page SEO(titles, meta descriptions, headings, internal linking) and backlink/anchor text profile.
  • Track and influence how mentions and citations across the web shape what AI assistants(ChatGPT, Perplexity, Gemini, etc.) say about ContentStudio.
  • Pitch editors and bloggers for inclusion or correction in roundups, "best of" lists, andcomparison posts.
• Monitoring & Reporting
  • Build and maintain a complete, organised view of every meaningful mention ofContentStudio across the web.
  • Use monitoring tools to track sentiment, volume, and emerging issues, and flag risks beforethey escape
  • Report clearly and regularly to stakeholders on reputation health, review platformperformance, and search visibility.
  • Work independently — set your own priorities day to day based on what the data and theweb are telling you.

What We're Looking For

• Must Have
  • 3–4 years of experience in online reputation management, community management, socialmedia, or customer-facing content marketing. SaaS experience strongly preferred.
  • Genuine Reddit fluency — you understand karma, subreddit culture, moderator rules, self-promotion limits, and why brands get banned, and you can name specific communities youactively participate in.
  • Working knowledge of SEO: how search results are ranked, keyword intent, on-page basics,backlinks and anchor text, branded search results, and why comparison-query listicles oftenoutrank a brand's own site.
  • Comfort reading Google Search Console and rank tracking data, and turning it into action.
  • Understanding of how mentions and citations across the web influence what AI assistantssay about a brand.
  • Hands-on experience owning and optimising profiles on at least a few of: G2, Capterra,GetApp, Software Advice, Trustpilot, TrustRadius, SiteJabber, Product Hunt, AppSumo,Google Play, and the App Store — including their review policies, verification processes,category rankings, compliant review generation, public replies to critical reviews, and how todispute policy-breaking reviews.
  • Excellent written English — you sound like a helpful, credible person, not a brand account.
  • Calm judgment under public pressure and a thick skin for hostile threads.
  • Strong research ability — you can find and organise every mention of a brand across theweb.
  • Comfort with monitoring tools, and the ability to work independently, set your own priorities,and report clearly.
• Nice-to-Haves
  • Experience in social media management, marketing, or creator tools.
  • Outreach experience pitching editors and bloggers for inclusion or corrections in roundupsand comparison posts.
  • Familiarity with schema markup, entity accuracy, and Google Business Profile.
  • Spreadsheet and dashboard comfort for sentiment and mention tracking.
  • Experience running an AMA, product launch, or community campaign.