AI-Driven SMB Customer Success Manager (Retention & Growth)

WellnessLiving · Pakistan

WellnessLiving in Islamabad, Pakistan, invites applications for the SMB Customer Success Manager role. You will own a portfolio of small and mid-sized business accounts, driving retention, value, and satisfaction while coordinating with cross-functional teams.

You will implement AI-generated playbooks, automate workflows, and use data signals to prioritize actions, reduce churn, and identify upsell opportunities within your book of business.