Customer service coordinator

Hiring: Customer Service Coordinator | Play All | Savita Vihar, Delhi Great with people and even better at getting things resolved? Join Play All as a Customer Service Coordinator — the single point of contact for our customers across calls, Whats App, and email.
Savita Vihar, Delhi (Head Office, On-site, Full-time) | 6 days/week | Up to ₹30,000/month (CTC) | Reports to: Operations Head
About the Role We're looking for a Customer Service Coordinator to own customer queries end-to-end — from academy questions (fees, schedules, trials) to venue/booking issues (slots, cancellations, refunds) — across phone, Whats App, and email. You'll coordinate with Academy, Venue, and Finance teams to get customers fast, accurate answers.
What You'll Do Customer Query Resolution (Calls, Whats App & Email)
Handle up to 150 inbound and outbound calls per day, plus Whats App and email queries
Resolve queries on fees, schedules, attendance, trials, slot bookings, cancellations, and refunds
Resolve on first contact wherever possible; escalate complex issues with full context
Keep a solution-first, empathetic tone in every interaction
Complaint & Escalation Management
Log every query/complaint in the CRM/ticketing tracker
Ensure timely follow-up and closure within TAT
Flag recurring issues to the Operations Head for process fixes
Cross-Team Coordination
Coordinate with Academy Managers, Venue/Facility teams, and Finance
Proactively update customers on their query status
Reporting & Process Improvement
Maintain daily/weekly logs of volume, resolution time, and satisfaction
Share weekly reports with the Operations Head
Suggest process improvements from recurring feedback
What We're Looking For
Graduate in any discipline
1–3 years in customer service, customer support, or coordination (voice/chat/email)
Comfortable handling multiple channels at once, including up to 150 calls/day
Calm, empathetic problem-solver under pressure
Strong spoken and written English and Hindi
Comfortable with Whats App, Google Sheets/Excel, email, and basic CRM/ticketing tools
Highly organized with strong follow-up discipline
What You'll Get
A sports-first, high-energy work culture
Growth path in a fast-scaling sports community platform
Hands-on exposure across customer experience, academy ops, and venue ops
How to Apply Apply directly on Linked In (Easy Apply) or email your resume to — shortlisted candidates will be contacted directly.
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