File Transfer Engineer (MFT)

We’re Hiring: File Transfer Engineer (MFT) | w2
Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.
Locations: Charlotte, NC | Minneapolis, MN | Chandler, AZ | Dallas, TX | Des Moines, IA Work Model: Hybrid – 3 Days Onsite / 2 Days Work From Home Duration: 24 Months Top SkillsAxway SecureTransport (AXST)Connect / IBM Connect (NDM)Scripting & Automation – Python, Ansible, Bash, or PowerShellProduction SupportAutoSys Job DescriptionWe are seeking a File Transfer Engineer (MFT) to provide Level 2 operational support for managed file transfer platforms and ensure secure, reliable, and stable file transfer operations.Key Responsibilities:Provide L2 support for managed file transfer platforms, including Axway SecureTransport, Connect/NDM, Secure Proxy, and similar tools.Monitor and respond to L1 alerts and ServiceNow incidents within defined SLAs.Execute operational runbooks for service restarts, workflow validations, certificate renewals, and production requests.Perform incident triage, troubleshooting, root cause analysis, and escalation.Monitor platform health and performance to identify potential issues proactively.Maintain runbooks, technical documentation, and operational procedures.Execute approved ServiceNow Changes, CTASKs, and SCTASKs in accordance with change management policies.Collaborate with cross-functional teams during daily operations and incident resolution.Identify opportunities to automate tasks and improve operational efficiency. Required Qualifications2+ years of experience in Technology Infrastructure Engineering, Solutions, or a related field.At least 1 year of hands-on technical troubleshooting experience.Experience with application monitoring tools such as Splunk, AppDynamics, Grafana, or Prometheus.Experience performing root cause analysis and resolving production issues.Strong verbal, written, interpersonal, and technical communication skills.Ability to collaborate effectively with technical teams and stakeholders at all organizational levels. Preferred / Desired SkillsExposure to MFT tools such as Axway SecureTransport, Connect/NDM, or SFTP platforms.Understanding of secure file transfer protocols, including HTTPS, SFTP, and related security protocols.Experience reviewing certificates and supporting encrypted data transfer workflows.Basic knowledge of networking concepts, TCP/IP, port connectivity testing, FTP/SFTP, and certificates.Scripting or automation experience with Python, Ansible, Bash, or PowerShell.Familiarity with AutoSys or other job scheduling tools.Ability to document incidents, troubleshooting steps, and operational procedures clearly. xzbcwsv Bachelor’s degree in Computer Science or a related field is preferred but not required. Interested candidates: Please share your updated resume at #Hiring #FileTransferEngineer #MFT #Axway #ConnectDirect #ProductionSupport #InfrastructureEngineering #SFTP #Automation #ITJobs