Operations manager

<p> We're Hiring || Operations Manager </p> <br />Location: Kolkat a Process: Domestic Banking Proces <p> s <br />Key Responsibilitie s: <br />Drive operational excellence and achieve business K PIs Lead, mentor, and develop Team Leaders and frontline te ams Monitor productivity, quality, customer satisfaction, and process complia nce Manage client expectations and stakeholder relationsh ips Identify improvement opportunities and implement process enhanceme nts Ensure adherence to SLAs, operational metrics, and organizational polic </p><p> ies <br />Preferred Candidate Prof ile: <br />Experience managing Domestic Banking/BFSI operations in a BPO enviro nment Strong people management and stakeholder management s kills Proven track record of delivering operational KPIs and business out comes Excellent communication, analytical, and problem-solving abil ities Graduation is mand </p><p> atory </p> <p></p> <p></p>