Network Operations Manager

Futurism Technologies, INC. · Bangalore, India

Job Title : Noc Manager

Job Location : Hinjewadi Phase 1, Pune (WFO)

Experience : 15+ Years

Shift : 24x7 Rotational shift, 5 working days

Position Overview

We are seeking a highly experienced Senior NOC Manager with 15+ years of experience in IT infrastructure operations and network operations management to lead our Network Operations Center (NOC) function. This role combines hands‑on L4 technical expertise with strong people and operations leadership , ensuring high availability, security, and performance of enterprise IT infrastructure.

The Senior NOC Manager will be responsible for 24×7 service assurance , advanced incident and problem management, operational governance, team leadership (L1/L2/L3), and continuous improvement across endpoints, servers, networks, identity, and security platforms.

Key Responsibilities

NOC Operations & Service Assurance

• Lead 24×7 NOC operations , ensuring continuous monitoring, incident response, and service availability.
• Own incident, problem, and escalation management for infrastructure, network, and security incidents.
• Act as the L3/L4 escalation authority for critical and complex outages.
• Ensure SLAs, OLAs, and KPIs are consistently met or exceeded.
• Drive root cause analysis (RCA) and preventive action plans.

Endpoint & Modern Device Management

• Oversee enterprise Windows and macOS endpoint management .
• Lead Microsoft Intune administration , including device compliance, configuration profiles, application deployment, and security baselines.
• Plan and execute migration from SCCM to Intune , aligning with modern workplace and zero‑trust principles.
• Ensure endpoint monitoring, patching, and compliance through NOC processes.

Server & Infrastructure Operations

• Provide L3/L4 oversight for Windows and Linux server environments .
• Ensure monitoring, availability, patching, and performance optimization of server infrastructure.
• Support high‑availability and business‑critical systems.

Identity & Access Management

• Manage and govern Active Directory, Exchange (on‑prem) , and Microsoft Entra ID (Azure AD) .
• Oversee identity monitoring, access controls, conditional access policies, and directory health.
• Ensure secure authentication and authorization aligned with security standards.

Network & Firewall Operations

• Lead NOC oversight of SonicWall and FortiGate firewalls , including VPNs, security policies, and traffic flow.
• Supervise monitoring and troubleshooting of routers, switches, and wireless access points (APs) .
• Ensure network uptime, performance, and security.

Security Monitoring & Threat Management

• Oversee NOC/SOC collaboration for Microsoft Defender for XDR monitoring.
• Ensure timely detection, investigation, and resolution of security alerts and incidents.
• Support containment, remediation, and post‑incident reviews.

Backup, DR & Business Continuity

• Ensure continuous monitoring of backup jobs and restore readiness .
• Own disaster recovery (DR) readiness, documentation, and testing coordination.
• Ensure infrastructure resilience and recoverability.

Team Leadership & Workforce Management

• Lead, mentor, and manage L1/L2/L3 NOC engineers .
• Drive shift planning, on‑call rosters, skill development, and performance management.
• Establish operational discipline, standard operating procedures (SOPs), and best practices.
• Act as a technical mentor and escalation guide for the team.

Operational Governance & Reporting

• Own operational dashboards, incident reports, trend analysis, and management reporting.
• Ensure accurate documentation of infrastructure, monitoring tools, runbooks, and escalation paths.
• Participate in service reviews with internal stakeholders and leadership.

Projects & Continuous Improvement

• Lead NOC involvement in infrastructure upgrades, migrations, and security initiatives.
• Drive automation, monitoring optimization, and tool enhancements.
• Continuously improve NOC efficiency, response times, and service quality.

Required Qualifications

Experience

• Minimum 15 years of experience in IT infrastructure, NOC, or managed services operations.
• At least 5 years in a NOC Manager / Operations Lead / Technical Manager role .
• Strong hands‑on experience with:
• Enterprise NOC operations and 24×7 support models
• Microsoft Intune and SCCM to Intune migration
• Windows & macOS endpoint management
• Windows and Linux server operations
• Microsoft Entra ID (Azure AD), Active Directory, and Exchange
• SonicWall and Fortigate firewalls
• Network infrastructure (routers, switches, wireless APs)
• Backup and disaster recovery operations
• Security monitoring using Microsoft Defender for XDR
• Managing and mentoring multi‑tier support teams

Technical Skills

• Strong L3/L4 troubleshooting across endpoints, servers, networks, and security
• Expertise in Intune, Entra ID, AD, and endpoint security
• Firewall and VPN management (SonicWall, Fortigate)
• Infrastructure and network monitoring tools
• Incident, problem, and change management
• Sound understanding of ITIL and service management frameworks

Preferred Certifications

• Microsoft Certified (Azure, Modern Workplace, Endpoint Administrator)
• CompTIA Security+ or equivalent
• Fortinet (FortiGate) or SonicWall certifications
• Cisco CCNA or higher
• ITIL Foundation or higher

Desired Qualities

• Strong operational and technical leadership mindset
• Calm and decisive during high‑severity incidents
• Excellent communication with technical and business stakeholders
• Ability to manage pressure and 24×7 operational environments
• Proactive, process‑driven, and improvement‑oriented
• Strong documentation and reporting discipline
• Collaborative team leader with high accountability

If Interested Please share updated cv on .