Guest Service Associate @ ibis Thane

<br />Company Description<br /><p>Our commitment to Diversity &amp; Inclusion:<br />We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. </p><p>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS </p><br />Job Description<br /><li>Ensure to provide proficient and professional guest service to the guests by meeting and also exceeding their expectations. </li><li>Welcome the guests by greeting them as per the standards. </li><li>Any matter which may effect the interests of <b>ACCOR </b> should be brought to the attention of the Management </li><li>Facilitates the functioning of and / or oversees the functioning of Guest Service department (Front Office and F&amp;B Service) </li><li>Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. </li><li>Ensure to attend to guest complaints, requests or inquiries regarding the food and services. </li><li>Establish and maintain seamless co-ordination &amp; co-operation with all departments of ibis Mumbai Vikhroli to ensure maximum cooperation, productivity, morale and guest service. </li><li>Identify optimal, cost effective use of the resources and educate the team on the same. </li><li>Responsible for set up of all operating equipments and ensure to inspect linen, and condiments before the service. </li><li>Ensure to be familiar with all dishes on the menu. </li><li>Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrival </li><li>In the absence of the Assistant Manager - Guest Service, ensure to take guest orders, advice guests on specials menu options, maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis. </li><li>Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills. </li><li>Ensure that all guest queries, inquiries and requests are attended to in a helpful, professional yet warm and friendly manner. </li><li>Ensure to handle the luggage in a courteous and efficient manner. </li><li>Control room inventory and assign room per guest needs. </li><li>Ensure to be familiar with the property lay out, fire exits and elevator locations. </li><li>Report any equipment malfunction, emergency situations or suspicious persons to the Guest Service Manager. </li><li>Ensure that breakage, pilferage and spoilage are kept to a bare minimum. </li><br />Qualifications<br /><li>Diploma in Tourism &amp; Hospitality Management </li><li>Minimum 3 years of relevant experience in a similar capacity </li><li>Excellent reading, writing and oral proficiency in English language </li><li>Ability to speak other languages and basic understanding of local languages will be an advantage </li><li>Good working knowledge of MS Excel, Word, &amp; PowerPoint </li><br />Additional Information<br /><li>Good communication and customer contact skills </li><li>Results and service oriented with an eye for details </li><li>Ability to multi-task, work well in stressful &amp; high-pressure situations </li><li>A team player &amp; builder </li><li>A motivator &amp; self-starter </li><li>Well-presented and professionally groomed at all times </li>