Customer Service Representative

Work Location : Mira Road, Mumbai Working Hours: 10:00 AM 6:00 PM Working Days: 6 Days Website: As our Customer Service Representative , you will be the first point of contact for our customers and business partners. You’ll turn inquiries into conversions, manage end-to-end customer interactions, promote our organic and wellness products, and support both D2C and B2B sales growth—while ensuring an excellent customer experience. Key Responsibilities: Handle inbound and outbound calls with confidence, clarity, and empathy. Confirm COD orders, reduce RTOs, and recover abandoned carts. Generate leads through cold and warm calling for both D2C and B2B customers. Upsell and cross-sell products, combos, and wellness programs based on customer needs. Communicate product benefits clearly and authen