Operations Manager/Transport Manager – Coach PSV

We are seeking an experienced Operations Manager to oversee and optimise daily operations within our business. The successful candidate will be responsible for ensuring safe, efficient, and compliant service delivery, managing drivers and operational staff, coordinating fleet availability, and maintaining high customer satisfaction while meeting financial and regulatory targets.Key Responsibilities:Oversee day-to-day coach operations, ensuring services run safely, punctually, and efficientlyFull responsibility for driver scheduling, route planning, and resource allocation to meet operational demandsEnsure compliance with transport regulations, licensing, tachograph rules, and health & safety standards – full understanding of UK Domestic Hours and EU Drivers hours and the Working Time Regulations, and DVSA Earned Recognition standardSupervise, train, and support drivers and operational staff, including performance management and disciplinary processesCoordinate with Maintenance teams to ensure fleet availability, roadworthiness, and defect reportingCoordinate with Sales teams to ensure fleet availability and optimum vehicle and driver planningMonitor operational KPIs including vehicle utilisation, cost control, fuel usageHandle incident management, breakdown response (with support from Maintenance), and customer service escalationsLiaise with clients, suppliers, regulatory bodies, and internal departmentsPrepare operational reports, forecasts, and budgets; identify opportunities for process improvementImplement company policies, procedures, and continuous improvement initiativesStrong leadership and people-management skillsExcellent organisational and problem-solving abilitiesIn-depth knowledge of coach or passenger transport operationsUnderstanding of transport legislation, safety, and compliance requirementsAbility to work under pressure and manage competing prioritiesStrong communication skills, both written and verbalProficient in Distinctive Systems applications (Coach Manager, Vehicle Maintenance System (VMS)) and Microsoft Office (strong Excel skills)Qualifications & Experience:Proven experience (3+ years) in an operations management role within the coach/ bus transport industryKnowledge of fleet management and driver compliance systemsFull driving license; PCV license essentialWhat We Offer:Competitive salary based on experiencePerformance bonusCompany pensionOpportunities for career development and trainingA dynamic and supportive working environment #J-18808-Ljbffr