Sales Auditor

Policybazaar.com · Mumbai, India

Key Responsibilities:

✅ Monitor and evaluate inbound & outbound customer interactions

✅ Conduct call audits and calibration sessions

✅ Provide structured feedback and coaching to agents

✅ Ensure adherence to quality, compliance, and process standards

✅ Prepare quality reports, scorecards, and performance analysis

✅ Identify performance gaps and recommend process improvements

✅ Drive quality initiatives to enhance customer experience

Requirements:

✅ 1+ year of experience in Quality, Call Auditing, BPO, or Call Center Operations

✅ Hands-on experience in call monitoring, auditing, and calibration

✅ Strong analytical skills and attention to detail

✅ Excellent verbal and written communication skills

✅ Good knowledge of QA methodologies and tools

✅ Proficiency in MS Excel and Word

✅ Regional language proficiency is mandatory

✅ Graduation preferred

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Contact: Raksha Shukla |