Customer Support Executive

About us At Dräger, it is our passion and dedication to protect, support and save lives. Our dedication to life naturally extends to the quality of our employees’ lives. They are the essence of our company, and without them, we would not be what we are today – a world leader in medical and safety technology. We are searching for people who want to join us in building “Technology for Life” About the Role Draeger Safety India Private Limited is looking for a proactive and detail-oriented Customer Support Executive to join our Safety Service team. The incumbent will play a critical role in supporting service operations, customer order management, invoicing, documentation, payment follow-ups, and coordination with internal and external stakeholders to ensure seamless service delivery and achievement of service revenue goals. Key Responsibilities Service Operations & Order Management Process customer sales and service orders through SAP/ERP systems. Manage service invoicing across regions. Review and track pending orders and maintain healthy order pipelines. Coordinate service engineer visits and dispatch requirements. Ensure timely fulfillment of service-related orders and spare parts requirements. Documentation & Customer Support Prepare and upload tender documents on customer and tender portals. Coordinate documentation for PBG, EMD, vendor registrations, and compliance requirements. Submit statutory compliance documents for payment realization. Prepare indemnity bond requests wherever required. Provide order confirmations and service-related communications to customers. Billing, Finance & Collections Update daily payment collection reports and maintain AR status. Follow up with customers for outstanding payments. Perform customer account reconciliations and track unallocated funds. Coordinate TDS, GST, LD adjustments, and related accounting information. Raise customer unblock requests and credit limit extension requests. Support preparation of e-Invoices, e-Way Bills, and GST reporting. Warranty & Service Administration Verify warranty claims and process warranty replacement requests. Maintain service spare consumption records and coordinate with service engineers. Prepare credit notes for returns, service adjustments, and LD deductions. Coordinate service tool requisitions and spare parts procurement. Reporting & Coordination Prepare monthly MIS reports including manpower utilization, travel hours, waiting hours, PMA-wise and segment-wise analysis. Track vendor bills and coordinate payment status updates. Coordinate closely with Service, Finance, Logistics, HR, Sales Teams, Channel Partners, Dealers, and Key Accounts. Maintain daily order status reports and service revenue tracking. Desired Skills & Competencies Strong customer service orientation. Excellent communication and coordination skills. Problem-solving and analytical ability. High ownership and accountability. Strong attention to detail and documentation management. Ability to collaborate effectively with cross-functional teams. Good understanding of service operations and administrative processes. Required Qualifications & Experience Bachelor's Degree in Commerce, Business Administration, or related discipline. 3-4 years of experience in Customer Support, Service Coordination, Customer Service Operations, or Service Administration. Hands-on experience with SAP is mandatory . Good working knowledge of MS Office (Excel, Word, PowerPoint). Why Join Us? Inclusive and diverse workplace culture. Professional growth and development opportunities. Flexible work arrangements and supportive policies. Equal Opportunity Employer Statement Draeger is an equal opportunity employer that values diversity at all levels. We welcome applications from individuals of all backgrounds, including but not limited to race, ethnicity, gender identity, sexual orientation, disability, and veteran status. Application Process Interested candidates can apply by submitting applying to the job role. If you have questions about the role or our inclusivity practices, feel free to reach out to We look forward to welcoming diverse talent to our team!