Quality Analyst
TP · India
FULL TIME
Job Description
Key Responsibilities: -
Monitor, evaluate, and score inbound/ outbound calls as per defined quality parameter- sProvide constructive feedback and coaching to agents to improve performanc
- eIdentify gaps in communication, process adherence and customer handlin
- gPrepare and maintain quality reports, dashboards and analysis for leadershi
- pSupport process improvement initiatives to drive customer satisfaction CSAT, NPS and FC
R
Qualification require
- d:
Graduate in any str - eamMinimum 1-3 years of exp as a quality analyst in domestic real estate proc
Details
| Company | TP |
| Location | India |
| Type | FULL TIME |
| Niche | general |