Regional Manager Access Operations / FOPs

Zong 5G · Gujranwala division, Pakistan

Department & Function: Engineering - Central

Position: Regional Manager Access Operations C5

Location: Gujranwala

Reporting to: Deputy Director Engineering – Central

Job Type: Permanent

Job Purpose:

• Lead and oversee regional network access operations to ensure high network availability, operational efficiency, service quality, cost optimization, and compliance with organizational standards through effective vendor management and cross-functional coordination.

Job Responsibilities:

• Regional Operations Management: Lead and oversee end-to-end regional access network field operations, ensuring network availability, reliability, service continuity, and operational excellence.
• Managed Services Vendor Management: Govern Managed Services (MS) vendor operations, ensuring service delivery in accordance with contractual Scope of Work (SOW), Service Level Agreements (SLAs), and defined operational standards.
• SLA & KPI Compliance: Monitor and drive achievement of network performance KPIs, operational SLAs, fault restoration timelines, and service quality targets through effective vendor governance.
• Network Quality & Preventive Maintenance: Develop and oversee network health checks, preventive maintenance plans, contingency measures, and corrective initiatives to enhance network resilience and minimize service disruptions.
• Energy & Fuel Management: Ensure compliance with regional fuel consumption, electricity utilization, and energy efficiency targets through effective monitoring, optimization, and cost-control initiatives.
• Vendor Workforce & Security Compliance: Ensure MS vendor compliance with contractual manpower capabilities, technical competencies, resource availability, and site security management requirements.
• Network Quality Assurance & Audits: Review, approve, and supervise regional site audit plans in coordination with Quality Assurance teams, ensuring timely closure of identified gaps and operational deficiencies.
• Core Network Site Maintenance: Oversee First Level Maintenance (FLM) of regional core locations through MS vendors and coordinate Second Level Maintenance (SLM) through specialized third-party service providers.
• Infrastructure Maintenance & Special Projects: Manage non-MS infrastructure projects, including diesel generator overhauling, civil works, rental power solutions, and Cell on Wheels (COW) deployment and relocation.
• Regional Operational Initiatives: Plan and execute special in-house operational activities, network improvement initiatives, and infrastructure optimization projects to enhance operational efficiency and network performance.
• Cross-Functional Stakeholder Management: Collaborate with regional Sales & Distribution teams and other stakeholders to resolve network-related concerns, address customer complaints, and improve customer experience.
• Network Expansion & Site Acceptance: Ensure timely inspection, technical validation, and acceptance of new physical sites, network expansions, and infrastructure upgrades in accordance with approved standards and processes.
• Process, Policy & Asset Compliance: Ensure adherence to CMPak's operational policies, regulatory requirements, inventory controls, asset management procedures, and established governance frameworks.
• CAPEX Planning & Resource Optimization: Identify, assess, and consolidate annual CAPEX requirements for regional network infrastructure, including battery banks, diesel generators, line conditioners, air conditioners, and other critical resources.
• Operational Performance & Continuous Improvement: Drive regional operational performance through periodic vendor reviews, risk assessments, cost optimization, root-cause analysis, and implementation of sustainable network improvement initiatives.
• Expected Role Outcomes: Improved network availability and customer experience, consistent SLA/KPI achievement, optimized regional OPEX and CAPEX utilization, stronger vendor accountability, and sustained operational compliance.

Eligibility Criteria (Education, Knowledge, Experience and Skills):

• In principle, have a minimum of a Bachelor's degree or above in relevant Engineering field
• Minimum Experience: 4 yrs. or Above.