Senior Quality Assurance Manager

LAUNCH is one of the fastestgrowing aviation staffing and aircraft services firms in the country and as a result we are adding a Senior Manager Quality Assurance (QA) to our Team. If you are career minded, have a positive attitude and a strong desire for success, then we have a rewarding career opportunity for you!

Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.
The Senior Manager Quality Assurance (QA) reports to the Senior Vice President of Quality, Safety, & Training with overall responsibility for the daily management of the Quality Assurance department. The Quality Assurance (QA) Manager owns the repair station's quality system under 14 CFR Part 145. The role ensures that every article returned to service is airworthy and that the station stays in continuous compliance with its Repair Station Manual (RSM), Quality Control Manual (QCM), operations specifications and customer requirements.LAUNCH offers a competitive salary and benefits package. We offer a high energy, professional, flexible work culture with opportunities to to showcase your talents while growing with LAUNCH.
ESSENTIAL DUTIES & RESPONSIBILITIES
The primary responsibility of this role is to maintain independent oversight of the Quality System, continued development of the QMS, contnous compliance with aviation regulations, and guarantee the airworthiness of all serviced articles.
Establish, maintain, and continuously improve the quality control system required by §145.211.Own the Quality Control Manual; draft revisions and coordinate RSM revisions with the Accountable ManagerSubmit manual revisions to the FAA as required and control distribution, so only current revisions are in use.Maintain the capability list and coordinate capability self-evaluations before adding articlesApprove and audit outside vendors and contract maintenance providersPlan and run the internal audit program covering every RSM/QCM procedure, including AS9100/9110 requirements at least annually.Manage corrective and preventive action (CAPA), root-cause analysis, and verification of effectiveness.Submit Service Difficulty Reports (SDR) within 96 hours of discovering a serious failure, malfunction or defectServe as primary point of contact for FAA surveillance and inspections, customer audits and any foreign authority auditsTrack quality metrics (escapes, repeat findings, audit closure time) and report them to the Accountable Manager monthlyMaintain compliance with EASA Part-145 / Maintenance Annex Guidance, TCCA or other foreign authority supplements as required.Maintain customer-specific quality requirements (air carrier contracts, AS9110 certification)Conduct on-site audits and provide surveillance at LAUNCH Teams and Repair Station work sitesGenerate reports, track and monitor success of internal corrective action and customer corrective action initiativesEscort customer and or FAA auditors during routine and start up auditsAssist with maintaining the LAUNCH Repair Station’s Approved Vendors ListAssist SVP Quality, Safety & Training with department budget and financesSelf-starter with a team mentality and culture driven mindsetSupport an environment in which quality, safety, and compliance is everyone's concernPerform other duties as assigned by the SVP Quality, Safety & Training
KNOWLEDDGE, SKILLS & ABILITIES
Self-starting, goal-oriented individualMultitasking and organizational skillsAbility to build rapport with both internal Team Members, government regulatory agencies and customersThorough knowledge of 14 CFR Parts 1, 21, 43, 65, 120 and 145, and related Advisory Circulars (e.g., AC 145-9, AC 43-9, AC 20-62).Working knowledge of FAA Forms 8130-3, 337 and 8120-11, and SDR reporting.Skill in auditing, root-cause analysis (5-Why, fishbone) and CAPA management.Clear technical writing for manuals, procedures and audit reports.Ability to hold the line on airworthiness decisions under schedule pressure, professionally and without bias.Proficiency with maintenance tracking / ERP systems and Microsoft Office.Effective communicator with technicians, customers and FAA inspectors alike.Excellent interpersonal skills, both verbal and writtenAbility to travel up to 40% of the timeMeticulous approach to work with an eye for detailAbility to maintain high-quality work and meet strict deadlinesStrong computer skills; proficiency in Microsoft® Word, Excel and PowerPointMust be able to self-supervise and maintain the highest professional communication and appearance standardsAbility to adhere to LAUNCH’s Mission and Values
MINIMUM EDUCATION / EXPERIENCE / QUALIFICATIONSRequiredFAA Mechanic certificate with Airframe and Powerplant ratings, or Repairman certificate (Part 65), sufficient to hold inspection and return-to-service authority under §145.155 and §145.157.7+ years in aviation maintenance, including 3+ years as an inspector at a Part 145 repair station or Part 121/135 operator.2+ years supervising inspection or quality personnel.Demonstrated ability to read, understand and apply Part 43, Part 145, ADs, CMMs and manufacturer data, in EnglishHands-on experience writing manual procedures and leading FAA or customer audits.Eligible to access the facility and work on articles under applicable export-control (ITAR/EAR) rules, if required by station work scope.PreferredAssociate or bachelor's degree in aviation maintenance, engineering or related field.FAA Inspection Authorization (IA).ASQ certification (CQA, CQE or CMQ/OE) or AS9100/AS9110 lead auditor training.Experience with EASA Part-145 or other foreign authority approvals.Experience with the specific articles on the station's capability list [e.g., landing gear, avionics, engines, components]. xzbcwsv Training in root-cause analysis, human factors, and Safety Management Systems (SMS).