Outbound Calling Specialist

Nsol BPO · Saddar, Pakistan

Salary: Up to PKR 70,000 per month Basic salary

Location: Chandni Chowk, Murree Road, Rawalpindi

Shift: Night Shift

Employment Type: Full-Time

Cloud Rexpo is looking for confident and energetic Calling Agents with strong communication skills to handle outbound and inbound calls for international clients.

Key Responsibilities

• Make outbound calls to potential customers, leads and clients.
• Handle inbound calls professionally and respond to customer queries.
• Introduce company services and explain relevant offers clearly.
• Generate leads, schedule appointments and maintain proper call records.
• Follow approved calling scripts while keeping conversations natural and professional.
• Update customer information and call outcomes in the CRM or assigned system.
• Conduct timely follow-ups with interested prospects.
• Achieve assigned daily, weekly and monthly calling targets.
• Maintain a professional tone and protect client and company information.
• Coordinate with supervisors and relevant teams regarding qualified leads and customer concerns.

Required Skills

• Strong spoken English and clear pronunciation.
• Confident, persuasive and professional communication style.
• Good listening, negotiation and customer-handling skills.
• Ability to manage objections and maintain a positive attitude.
• Basic computer skills and familiarity with CRM or calling software.
• Ability to work in a target-driven environment.
• Previous experience in a call center, telesales, customer support or BPO environment will be preferred.
• Fresh candidates with excellent communication skills may also apply.