Senior Manager, Loyalty & Pricing Platform Ops

Mashreq Careers · India

Mashreq Careers is seeking a seasoned professional to lead production support and delivery for Loyalty & Pricing applications. You will also oversee support for customer experience apps like chatbot and IVR, ensuring SLA-compliant operations across multiple locations with testing and quality controls.

The role requires developing strategic support plans, managing 24x7 operations, and coordinating with business users, vendors, and technology stakeholders while mentoring a team and driving