Medical administrator

Job Title: Medical Administration

Job Grade:

Department: Operations

Reporting to: Unit Head / Medical Director

Location: Units

Job Summary: A physician or a healthcare professional, responsible for budget, revenue, expenditure, recruiting, managing, overseeing physicians, nurses, caregivers, various para-medical and administrative personnel and lead superior service quality for various practice activities within the allocated cluster, as per NABH and hospital standard

Focus

Indicators

Financial / Business

Responsible for medically directing and guiding patient care teams - physicians, para medical staff heads and administrative team heads for a seamless operation and best in class service to the patients and patient attendants Supervise all processes across admissions, complete patient care, nursing care, billing, medical records, administrative support and ensure compliance to the NABH and hospital standards Responsible for the strategic plan and implementation for the entire medical services, yearly budget, revenues and expenditure for the allocated cluster and units Provide elementary directions for the critical branding and marketing requirements Benchmark revenue parameters, attrition, best practices and WHO parameters (e.g. maternal mortality rates in a tertiary care etc.) to ensure being at par with the best standards Collaborate with various committees, HODs and board to update, amend, and replace policies and take critical decisions

People

Responsible for recruitment of the consultants and performance assessment for them, along with the respective Clinical Head Plan and conduct regular training for the consultants and the staffs and provide on-the-go guidance to the staffs across the teams Responsible for daily supervision of Consultants, Senior Registrar, Registrar, end to end management of fixed and visiting consultants, developing, retaining, engaging and exit requirements etc.

Customer

Oversee the communication between patient and doctors/ care givers and ensure there is no gap in understanding of information on either side. Continuously educate the consultants, financial counsellor and other care givers to ensure transparency of information shared In case of emergencies/ critical incidents, provide guidance to the liaison officer or directly liaison with Police, Legal, Media etc. to sort out the issues and protect hospital’s interest and image Take daily rounds of the floors and interact with the patients, their families and friends, Nursing Head, Patient Care Service Head and gauge the level of service being provided by the staff and satisfaction level of the customers Lead the investigation for any medical/ non-medical incident reported by the patients, their families and friends and ensure appropriate closure of the issues and preventive action listing for future purposes

Operations

Liaison with overseas investors, external auditors, TPAs, Govt officials, Corporates, all internal HODs on a regular basis for various business needs Ensure compliance to all the statutory regulations and licenses Develop and implement best practices and ensure maintaining consistency of any medical /non-medical service offered Responsible for seamless operation of all administrative activities and audit the processes randomly on a daily basis and identify deviations from set standards, propose corrective actions for each of these issues identified and also issues raised by patients and ensure appropriate and effective closure of each case Responsible for daily overall reporting to the Chairman Continuously strive to enhance the level of care provided, process followed and help reduce operational costs over time Any other portfolio that may be entrusted by the management from time to time

Educational Qualifications: M. B. B. S, MD / MHA

Work Experience Around years of relevant experience with significant experience in a hospital administration role Team leadership and managerial skills, proven ability to lead teams in a large set-up Sound medical knowledge and administrative skills Excellent Communication and Relationship skills Planning, organizing and decision-making skills and handling stressful situations Liaising and Networking skills Implementation skills

Expected Deliverables Improve customer experience through overall performance of the units in the allocated cluster 100% customer satisfaction Provide operational leadership -Ensuring that the services are provided continuously and seamlessly 24 X7 100% compliance to statutory regulations 100% compliance to NABH requirements in all processes and records 100% compliance to hospital protocols by all staffs Being at par with the WHO standards Knowledge sharing through training and guidance Cost saving and Budgetary controls