Manager – Core Infrastructure Operations

<p>Job Title: Manager – Core Infrastructure Operations </p><p><b>Location: </b> (Bangalore / Onsite(5-Days WFO) </p><p><b>Experience: </b> 10+ Years </p><p><b>Employment Type: </b> Full-Time </p><p>NP_ Immediate joiners </p><p><br /></p><p><b>About the Role </b> </p><p>We are looking for an experienced <b>Manager – Core Infrastructure Operations </b> to lead and manage the day-to-day operations of enterprise infrastructure services. This is a <b>hands-on leadership role </b> responsible for ensuring the reliability, security, availability, and continuous improvement of core infrastructure environments across data centers, virtualization, compute, storage, backup &amp; recovery, network, and server platforms. </p><p>The ideal candidate should have strong operational leadership experience, excellent incident management skills, and the ability to drive infrastructure stability while leading a high-performing technical team. </p><p>Key Responsibilities </p><p>Infrastructure Operations &amp; Service Management </p><ul><li>Lead daily operations of enterprise infrastructure services across: </li><li>Data Centers &amp; Server Rooms </li><li>Compute &amp; Virtualization Platforms (VMware/Hyper-V) </li><li>Storage Infrastructure </li><li>Backup &amp; Recovery Systems </li><li>Network Infrastructure </li><li>Windows/Linux Server Operating Systems </li><li>Manage incidents, service requests, changes, maintenance activities, and lifecycle upgrades. </li><li>Ensure high availability, performance, security, and operational stability of infrastructure services. </li><li>Define priorities across operational support, risk reduction initiatives, and project activities. </li><li>Maintain operational documentation, runbooks, and standard operating procedures. </li><li>Manage 24x7 on-call support coverage and escalation processes. </li> </ul><p>Incident &amp; Problem Management </p><ul><li>Act as the primary escalation point for critical infrastructure incidents. </li><li>Lead major incident response and coordinate cross-functional technical teams. </li><li>Drive Root Cause Analysis (RCA) and implement corrective/preventive actions. </li><li>Reduce recurring incidents through automation, monitoring enhancements, and process improvements. </li><li>Partner with Service Management teams for incident communication and stakeholder updates. </li> </ul><p>Change &amp; Production Readiness </p><ul><li>Ensure infrastructure changes are properly planned, tested, approved, implemented, and documented. </li><li>Support high-risk and emergency changes with rollback and recovery planning. </li><li>Validate production readiness for new infrastructure services and changes. </li><li>Ensure compliance with change management, audit, and operational standards. </li> </ul><p>Team Leadership </p><ul><li>Lead, mentor, and develop infrastructure operations engineers. </li><li>Drive accountability, performance management, and technical capability development. </li><li>Establish clear ownership, escalation paths, and operational governance. </li><li>Foster a culture of continuous improvement and operational excellence. </li> </ul><p><b>Required Skills &amp; Experience </b> </p><p><b>Must Have </b> </p><ul><li>12+ years of Infrastructure Operations experience with at least 5+ years in Team Management. </li><li>Strong experience managing enterprise infrastructure environments. </li><li>Hands-on knowledge of: </li><li>Data Center Operations </li><li>Compute &amp; Virtualization (VMware, Hyper-V) </li><li>Storage Technologies (SAN/NAS) </li><li>Backup &amp; Recovery Solutions </li><li>Windows &amp; Linux Server Administration </li><li>Network Infrastructure Fundamentals </li><li>Experience managing: </li><li>Incident Management </li><li>Problem Management </li><li>Change Management </li><li>Production Support Operations </li><li>Strong understanding of: </li><li>Disaster Recovery (DR) </li><li>Business Continuity </li><li>Backup &amp; Restore Processes </li><li>RTO/RPO Concepts </li><li>Operational Risk &amp; Change Control </li><li>Experience leading teams during major service-impacting incidents. </li><li>Excellent stakeholder management and communication skills. </li> </ul><p>Good to Have </p><ul><li>Exposure to Hybrid Cloud environments (Azure/AWS). </li><li>Infrastructure Automation experience (PowerShell, Ansible, Terraform, etc.). </li><li>ITIL Foundation or equivalent certification. </li><li>Experience with monitoring and observability platforms. </li> </ul><p><br /></p>