Head of Technical Support Engineering

Motive invites applications for a Manager of Technical Support Engineering to lead a substantial portion of our Tier 2/3 Technical Support organization within Global Support. You will shape performance, staffing, and operating rhythm across multiple teams to scale our support at pace.

You will partner with Product, Engineering, and Customer Success, own KPI delivery, incident readiness, and executive reporting, and build scalable processes, SOPs, and playbooks to improve CSAT and backlog health

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