SDR Manager - Conversational AI

Multi Recruit · Pune city, India

About the Company:

Our client is an innovative technology company transforming customer engagement through advanced AI-powered solutions. With deep expertise in the customer experience and contact center industry, the organization develops intelligent platforms that help businesses streamline communication, automate processes, and improve service efficiency.

The company specializes in conversational AI solutions that enable organizations to manage customer interactions across voice and digital channels. Its technology combines AI agents, real-time assistance, omnichannel engagement, and customer intelligence to deliver faster, more consistent, and more personalized experiences.

By leveraging automation, data-driven insights, and human-centered AI, the company empowers enterprises to enhance operational performance, improve customer satisfaction, and create scalable service ecosystems across multiple industries.

What you'll do:

• Write and test outbound sequences across calls, email, and LinkedIn, favouring sharp, personalized messaging over volume.
• Coach reps live across channels (calls, email, LinkedIn), one skill at a time.
• Run weekly reviews of recorded calls and outbound messages, each focused on a single coachable skill.
• Run tight weekly one-on-ones that inspect pipeline and clear roadblocks.
• Build the signal plays yourself and hold a same-day signal-to-touch SLA across channels.
• Partner with the CDQA Manager on data quality, delegating the enrichment load so your coaching time doesn't slip into supervision.
• Enforce the qualification and hand-off gate so AEs accept the meetings your team books.
• Coach reps to work the whole buying committee, not a single champion.
• Own email deliverability and dialer health so outreach actually lands.
• Execute the Marketing-owned strategy and feed results back so the play keeps improving.

What you bring:

Must-haves (we screen on everyone):

• You've personally carried a $100K+ ACV, multi-quarter enterprise pipeline number, and can speak to your numbers from memory.
• You're a demonstrable doer. You can say what you personally shipped or prospected last week: the sequence, the account, the teardown.
• You've run an omnichannel outbound motion (calls, email, and LinkedIn in mixed sequences), not single-channel cold calling.
• You operate a modern outbound stack hands-on, including sales-enablement and data enrichment tools, not just by name.
• You've led US-facing outbound from India, on a night shift, coaching live.
• You coach reps to work an entire buying committee, not a single champion.
• You enforce a real qualification standard and a hand-off gate anchored on quality, not dial counts.
• You coach off real interactions every week, from recorded calls to written outreach.
• You come from AI-native enterprise SaaS.
• You're comfortable executing a strategy owned by Marketing, with a clean feedback loop.
• You have a real retention and ramp plan for a night-shift team.

Bonus (differentiators, not gates):

• Direct Conversational-AI, CCaaS, or Voice-AI background, the bullseye above generic AI SaaS.
• Regulated-vertical selling (healthcare, financial services) with the fluency to arm reps for a security or compliance conversation.
• A documented turnaround of a sales team.

Location: Pune, India. This is a 5-days-a-week in-office role.

Shift: 6:00 PM to 3:00 AM IST, aligned to US business hours.