Director of Corporate Partnerships & Customer Growth

Gulfoody · India

Job Summary:

This position will drive sales by strengthening the relationship with our corporate customers and strategic partnerships. This will be accomplished through a robust customer retention program that enables communication with customers and partners in a personalised manner while leveraging the ability to translate customer insights into actions for customer service.

Responsibilities:

• Client relationship and management for corporate customers and strategic partners
• Corporate customer retention and growth – establish strong customer relations while representing local and national clients professionally
• Conduct and lead corporate customer training workshops, capture feedback and develop action plans to improve customer experience
• Work closely with Sales team to develop and implement strategies that grow the corporate customer and strategic partnership base and drive sale & traffic, leveraging CRM and programs
• Monitor and analyze customer data to identify key areas of focus and problem solving customers concerns
• Manage the customer retention and engagement strategy, executing timely and accurate deliveries of corporate communications to achieve business goals

Requirements:

The ideal candidate will have a passionate commitment to improving the lives of people, an insane focus on excellence and customer service, and a strong alignment with our core values: being bold, focused, agile and collaborative.

• Client relationship and management for corporate customers and strategic partners
• Corporate customer retention and growth – establish strong customer relations while representing local and national clients professionally
• Conduct and lead corporate customer training workshops, capture feedback and develop action plans to improve customer experience
• Work closely with Sales team to develop and implement strategies that grow the corporate customer and strategic partnership base and drive sale & traffic, leveraging CRM and programs
• Monitor and analyze customer data to identify key areas of focus and problem solving customers concerns
• Manage the customer retention and engagement strategy, executing timely and accurate deliveries of corporate communications to achieve business goals