Sales Holloware

Jindal Stainless · India

Role Overview:

We are seeking a dynamic and customer-focused professional to drive new customer acquisition and provide exceptional service to existing clients in the Holloware industry . The ideal candidate will be responsible for growing our customer base, strengthening client relationships, and ensuring a seamless customer experience from inquiry to order fulfillment.

Key Responsibilities:

New Customer Development:

• Identify and target new business opportunities in domestic and international markets
• Conduct market research to understand customer needs, preferences, and potential segments
• Generate qualified leads and convert them into long-term clients
• Prepare and deliver product presentations, proposals, and quotations to prospective customers
• Collaborate with the marketing team for outreach campaigns and exhibitions

Customer Service & Account Management:

• Serve as the primary point of contact for existing customers
• Ensure timely resolution of queries, complaints, and service issues
• Coordinate with internal teams (production, logistics, finance) for smooth order execution
• Track order status, delivery timelines, and post-sales support
• Maintain strong, long-term client relationships and ensure customer satisfaction

Desired Candidate Profile:

• 3–8 years of experience in B2B sales , customer service , or account management (preferably in manufacturing, FMCG, or homeware/holloware sector)
• Excellent communication and interpersonal skills
• Strong understanding of customer lifecycle and service quality benchmarks
• Proficiency in MS Office; familiarity with CRM or ERP systems is a plus
• Self-motivated, target-driven, and solution-oriented mindset
• Willingness to travel for client meetings and trade shows as needed

Preferred Qualifications:

• Bachelor’s/Master’s degree in Business Administration, Marketing, or a related field