Sr. sap c4c consultant

Job Description

Key Responsibilities

AMS Support & Incident Management

Provide L2/L3 support for SAP C4 C issues Troubleshoot and resolve: Sales & Service processes (Leads, Opportunities, Quotes, Tickets), UI issues, workflow failures, and business rule errors Handle SLA-based tickets using tools like Service Now / JIRA / Remedy

C4 C Functional Support

Support end-to-end processes: Lead → Opportunity → Quote → Order (integration to ECC), Service Ticket → Service Request → Resolution Manage: Business configuration (Fine-Tuning / Adaptation), Pricing, territory management, activity management, Service processes and SLA configurations

Integration with ECC

Support integration scenarios between C4 C ↔ ECC: Master data replication (Customers, Materials, Pricing), Transactional data (Sales Orders, Quotes, Service Requests) Troubleshoot: Middleware issues (SAP CPI / PI/PO), IDocs / Web services / OData APIs Monitor and resolve message failures in: Communication Arrangements, Message Dashboard

Enhancements & Change Requests

Work on CRs and enhancements: UI adaptations (Key User Tools), Business rules and workflows, Custom fields and extensions. Prepare functional specs and coordinate with technical teams (SDK / PDI)

Data & Master Data Handling

Ensure consistency of: Business Partners / Customers, Products / Pricing data Handle: Data replication issues, Data correction activities

Testing & Deployment

Perform: Unit Testing, Integration Testing (C4 C ↔ ECC), UAT support Support release cycles and transport management

Documentation & Knowledge Management

Maintain: Functional documentation, KT materials, Configuration guides Conduct knowledge transfer sessions

Continuous Improvement

Identify opportunities to: Improve user experience, Optimize business processes, Enhance integration stability

Required Skills & Experience

✔ Experience

8–12 years of SAP experience 3+ years in SAP C4 C (Sales Cloud / Service Cloud) Strong exposure to ECC AMS / Support projects

✔ Functional Expertise (C4 C)

Strong knowledge of: Sales Cloud (Leads, Opportunities, Quotes), Service Cloud (Tickets, SLAs, Service Requests) Experience with: Business configuration & fine-tuning, Pricing and territory management

✔ Integration Skills

Strong understanding of: C4 C ↔ ECC integration scenarios Experience with: SAP CPI (Cloud Platform Integration) / PI/PO, IDocs, Web Services, OData APIs Knowledge of: Communication Systems & Arrangements, Code List Mapping

✔ Technical Awareness

Exposure to: C4 C SDK (PDI development), ABSL scripting (nice to have) Understanding of: Data replication frameworks

✔ Tools & Methodologies

ITSM tools: Service Now / JIRA / Remedy Understanding of: Incident, Problem, Change Management

Good to Have

Experience with: SAP Sales Cloud V2 / Service Cloud V2, SAP BTP integrations Exposure to: Fiori apps / APIs Basic understanding of: SAP S/4 HANA