Senior Virtual Relationship Manager - NeoBiz (Mashreq Digital Bank Pakistan)
Mashreq NEO CORP · Pakistan
Job Description
Senior Virtual Relationship Manager - NeoBiz (Mashreq Digital Bank Pakistan)
Pakistan (Fulltime office (FTO))
Job Description
The Senior Virtual Relationship Manager (SVRM) Team Lead will manage a team of RMs, serving as the key digital bridge between the bank and its SME clients. The role involves driving proactive client engagement, overseeing seamless onboarding and post-onboarding support, and ensuring tailored financial solutions. The Team Lead will be accountable for his own and the team’s performance, client satisfaction, and revenue growth, while ensuring compliance and fostering a customer‑centric, tech‑driven digital banking experience.
Key Responsibilities
SVRMs are pivotal in driving customer‑centric growth and loyalty through regular client interactions, below provided are the key focus areas for the VRM’s
- Assisted client onboarding
- Client Servicing & Complaints Handling
- Cross‑Sell (within 3 Months on Books)
Knowledge, Skills & Qualification
- Strong sales knowledge & market trends / investments / Financial Market Knowledge
- Strong interpersonal skills and cultural sensitivity
- Relationship Management & Networking skills; extrovert/amiable personality
- At least 5‑7 years of experience in a similar job
- Self‑motivated and positive attitude
- Analytical and numeric skills
- Problem resolution skills
- Ability to work under pressure and think on his/her feet
- Dynamic, result‑oriented approach to work
Details
| Company | Mashreq NEO CORP |
| Location | Pakistan |
| Type | FULL TIME |
| Niche | general |