Customer Support Executive

About the Role We are looking for a customer-focused and energetic Customer Support Executive with prior experience in D2C or E-commerce. The ideal candidate will handle customer queries across multiple channels, manage order-related issues, and ensure a smooth, high-quality customer experience. Key Responsibilities Handle customer queries via chat, email, WhatsApp, social media, and calls. Manage order tracking, returns, replacements, refunds, cancellations, and delivery escalations. Resolve customer issues with accuracy, empathy, and timely follow-ups. Maintain a consistent brand voice in all customer interactions. Use CRM / helpdesk tools like Freshdesk, Zendesk, Gorgias, or similar. Coordinate with internal teams — logistics, warehouse, operations, and product — for quick resolution. R