Sales Operations & Customer Experience Manager

SALES OPERATIONS & CUSTOMER EXPERIENCE MANAGER Location: Bengaluru Experience: Minimum 5 years We are looking for an experienced professional to manage the complete customer journey—from marketing and lead generation to site visits, sales conversion, collections, documentation and property registration. Key Responsibilities: * Coordinate marketing campaigns and monitor lead quality * Manage lead allocation, pre-sales follow-ups and CRM updates * Schedule and track customer site visits * Coordinate sales conversions, bookings and payment collections * Handle customer communication from enquiry until registration * Coordinate agreements, legal documentation and registrations * Prepare lead, site-visit, booking, collection and conversion reports * Ensure a smooth and professional customer experience Candidates with experience in real estate sales operations, pre-sales, CRM or customer relationship management will be preferred.