Assistant Outlet Manager - Food & Beverage (Female)

Job Description<br /><br /><p><strong>Prime Function </strong> </p><ul><li>Responsible for the overall supervision, planning, coordination, and efficient operation of the assigned Food &amp; Beverage outlet. </li><li>Ensure exceptional guest satisfaction by maintaining the highest standards of service, quality, and hospitality in line with <strong>Novotel Lucknow </strong> and <strong>Accor </strong> standards. </li><li>Establish and maintain seamless coordination and cooperation with all hotel departments to ensure smooth operations, productivity, and an enhanced guest experience. </li><li>Monitor the daily operations of the outlet to ensure efficient service flow and operational excellence. </li><li>Ensure compliance with all company policies, statutory regulations, hygiene standards, and health &amp; safety requirements. </li><li>Promptly report any matter affecting guest satisfaction, operational efficiency, safety, or the interests of the hotel to the Management. </li> </ul><p><strong>Key Responsibilities </strong> </p><p><strong>Food &amp; Beverage Operations </strong> </p><ul><li>Plan, organize, and oversee the day-to-day operations of the assigned outlet. </li><li>Ensure all food and beverage service standards are consistently maintained. </li><li>Monitor guest feedback and take proactive measures to enhance guest satisfaction. </li><li>Coordinate with the Kitchen team to ensure timely and efficient service. </li><li>Ensure compliance with hygiene, sanitation, and food safety standards in accordance with HACCP and company guidelines. </li> </ul><p><strong>People Management </strong> </p><ul><li>Lead, motivate, coach, and develop the outlet team to achieve operational excellence. </li><li>Ensure all team members are trained in service standards, safety procedures, and brand requirements. </li><li>Conduct regular team briefings and provide continuous performance feedback. </li><li>Foster teamwork and maintain a positive and productive work environment. </li><li>Ensure team members adhere to the company's grooming, uniform, and hygiene standards. </li> </ul><p><strong>Financial Management </strong> </p><ul><li>Assist the F&amp;B Manager in preparing the annual budget for the assigned outlet. </li><li>Monitor revenue, expenses, and profitability of the outlet. </li><li>Control operating costs through effective inventory management, menu costing, and waste reduction. </li><li>Ensure accurate billing, cash handling, and compliance with financial procedures. </li> </ul><p><strong>Operational Management </strong> </p><ul><li>Ensure smooth and efficient daily operations of the outlet while maintaining service excellence. </li><li>Supervise service standards, cleanliness, maintenance, and overall presentation of the outlet. </li><li>Support the F&amp;B Manager in planning and executing promotions, special events, and food festivals to increase outlet revenue. </li><li>Monitor stock levels and coordinate with Stores and Purchase to ensure uninterrupted operations. </li><li>Ensure compliance with all legal, statutory, and company policies related to food &amp; beverage operations. </li><li>Address guest concerns and complaints promptly, ensuring timely resolution and guest satisfaction. </li><li>Continuously identify opportunities to improve operational efficiency, guest experience, and service quality. </li><li>Perform any additional duties assigned by the Food &amp; Beverage Manager or the Management. </li> </ul><br />Qualifications<br /><br /><p><strong>Qualifications </strong> </p><ul><li>Diploma/Degree in <strong>Hotel Management, Hospitality Management </strong>, or a related field. </li><li>Strong knowledge of <strong>Food &amp; Beverage operations, guest service, restaurant management, and hospitality standards </strong>. </li><li>Excellent leadership, communication, problem-solving, and team management skills. </li> </ul><p><strong>Experience </strong> </p><ul><li>Minimum <strong>3–5 years of experience </strong> in Food &amp; Beverage operations, with at least <strong>1–2 years in a supervisory or managerial role </strong> in a reputed hotel, resort, or upscale restaurant. </li><li>Experience in managing restaurant operations, guest relations, team leadership, and revenue optimization is preferred. </li> </ul><br /><br />