Customer Service Associate

ESSENTIALDUTIES AND RESPONSIBILITIES:  Answering inbound calls for B2B customers.  Dialing outbound calls for lead generation or sales support.  Handling chat queries and providing email support.  Keeping up to date with product knowledge and industry trends.  Resolving customer complaints and ensuring customer satisfaction.  Perform additional duties as required and or requested Desired Candidate Profile  Minimum of 1 –4 years of experience in INTERNATIONAL VOICEPROCESS  The candidate should have relationship management skills since the job will involve liasoning with customers and US stakeholders.  The Candidate should have the ability to multi-task, prioritize and ability to learn more and be flexible.  The candidate must have excellent interpersonal and communication (verbal & written) skills with all levels of employees and management  The candidate should have excellent PC skills and should be well versed with Microsoft Products like  Excel, Word and Access (optional).  Strong attention to details and Good follow up skills.  Ability to work effectively with other organizations and individuals at all levels with minimal supervision and assumes accountability for issues until final resolution.  Flexible to night shifts is mandatory.