Customer success specialist
Trential · Gurugram, India
FULL TIMEpermanent
Job Description
Customer Support | Customer Experience | Tele caller | Voice Process | Outbound calls
Experience: 6 months -2 years of experience handling customers over calls.
Location: Gurugram (Hybrid — initial 1-2 months will be completely office-based)
At Trential , we’re building the infrastructure that makes identity as fluid and trusted as money. From degrees to driver's licenses, we enable credentials to move securely, instantly, and globally - just like swipe of a VISA card.
What you'll do:
We're looking for someone with a strong mindset who can manage end-to-end customer interactions over calls (Outbound & Inbound).
Guide customers through processes, resolve queries, and ensure closure
Ensure a consistently high customer satisfaction experience (CSAT)
Coordinate with candidates, institutions, and past employers to gather required information
Maintain accurate records of customer interactions
Track cases, ensure timely follow-ups, and prevent delays
Identify discrepancies and resolve or escalate issues proactively
Ensure strict adherence to company policies, data security, and compliance standards
Analyze customer feedback and suggest actionable improvement.
What we're looking for:
6 months - 2 years of experience in Customer Support / Outbound process / Voice Process.
Strong experience in handling customers through calls.
High attention to detail and ability to manage process-driven work
Strong communication, ownership, and problem-solving skills
Experience in high-volume or process-driven environments
Experience: 6 months -2 years of experience handling customers over calls.
Location: Gurugram (Hybrid — initial 1-2 months will be completely office-based)
At Trential , we’re building the infrastructure that makes identity as fluid and trusted as money. From degrees to driver's licenses, we enable credentials to move securely, instantly, and globally - just like swipe of a VISA card.
What you'll do:
We're looking for someone with a strong mindset who can manage end-to-end customer interactions over calls (Outbound & Inbound).
Guide customers through processes, resolve queries, and ensure closure
Ensure a consistently high customer satisfaction experience (CSAT)
Coordinate with candidates, institutions, and past employers to gather required information
Maintain accurate records of customer interactions
Track cases, ensure timely follow-ups, and prevent delays
Identify discrepancies and resolve or escalate issues proactively
Ensure strict adherence to company policies, data security, and compliance standards
Analyze customer feedback and suggest actionable improvement.
What we're looking for:
6 months - 2 years of experience in Customer Support / Outbound process / Voice Process.
Strong experience in handling customers through calls.
High attention to detail and ability to manage process-driven work
Strong communication, ownership, and problem-solving skills
Experience in high-volume or process-driven environments
Details
| Company | Trential |
| Location | Gurugram, India |
| Type | FULL TIME |
| Niche | general |
| Experience | permanent |