Operations Head

<b>Job Description </b><br /><p><b>Operations Head – Business Operations &amp; Delivery </b><br /> </p><p><b>Location: On-site; Mohali Punjab </b><b><br /> </b> </p><p> <br /> </p><p><b>Role Overview </b><b><br /> </b> </p><p>The Operations Head will be responsible for driving operational excellence and ensuring seamless<br /> </p><p>delivery across multiple projects. This role involves leading the Project Management team,<br /> </p><p>collaborating with clients and stakeholders, optimizing processes, and ensuring projects are<br /> </p><p>delivered on time, within scope, and with high customer satisfaction.<br /> </p><p><br /> </p><p><b>1. Project Delivery &amp; Operations Management </b><b><br /> </b> </p><p>• Oversee end-to-end delivery across multiple projects and client engagements.<br /> </p><p>• Ensure projects are executed efficiently and delivered within agreed timelines and quality<br /> </p><p>standards.<br /> </p><p>• Monitor project progress, risks, dependencies, and resource utilization.<br /> </p><p>• Drive operational improvements to enhance delivery effectiveness.<br /> </p><p><b>2. Team Leadership &amp; People Management </b><b><br /> </b> </p><p>• Lead, mentor, and support Project Managers and cross-functional teams.<br /> </p><p>• Establish clear goals, KPIs, and accountability mechanisms.<br /> </p><p>• Foster collaboration and ensure alignment across teams.<br /> </p><p>• Identify capability gaps and support team development.<br /> </p><p><b>3. Client &amp; Stakeholder Management </b><b><br /> </b> </p><p>• Act as a key point of contact for clients and internal stakeholders.<br /> </p><p>• Conduct regular review meetings and provide project updates.<br /> </p><p>• Build and maintain strong client relationships.<br /> </p><p>• Ensure customer expectations are understood and consistently met.<br /> </p><p><b>4. Escalation &amp; Risk Management </b><b><br /> </b> </p><p>• Proactively identify project risks and operational bottlenecks.<br /> </p><p>• Handle escalations and drive timely resolution of issues.<br /> </p><p>• Implement corrective actions to minimize delivery impact.<br /> </p><p>• Ensure effective communication during critical situations.<br /> </p><p><b>5. Process Improvement &amp; Governance </b><b><br /> </b> </p><p>• Establish and maintain operational processes and best practices.<br /> </p><p>• Drive standardization and continuous improvement initiatives.<br /> </p><p>• Ensure adherence to project management methodologies and governance frameworks.<br /> </p><p>• Monitor operational metrics and prepare management reports.<br /> </p><p><b>6. Resource Planning &amp; Coordination </b><b><br /> </b> </p><p>• Ensure optimal allocation and utilization of resources across projects.<br /> </p><p>• Work closely with department heads to manage capacity and priorities.<br /> </p><p>• Support planning for new initiatives and changing business requirements.<br /> </p><p><br /> </p><p><b>Key Skills &amp; Competencies </b><b><br /> </b> </p><p>• Strong leadership and team management skills.<br /> </p><p>• Excellent stakeholder and client management abilities.<br /> </p><p>• Strong project and delivery management expertise.<br /> </p><p>• Problem-solving and decision-making capabilities.<br /> </p><p>• Ability to manage multiple priorities in a fast-paced environment.<br /> </p><p>• Excellent communication and interpersonal skills.<br /> </p><p>• Experience with Agile/Scrum methodologies is preferred.<br /> </p><p><br /> </p><p><b>Preferred Experience </b><b><br /> </b> </p><p>• 10–12 years of experience in Operations, Project Management, Delivery Management, or<br /> </p><p>Program Management.<br /> </p><p>• Experience managing multiple projects and cross-functional teams.<br /> </p><p>• Exposure to IT/Product/SaaS or service-based environments would be advantageous.<br /> </p> <br />