Sr. Operations Manager

Office Depot · United States

Shift: Monday – Friday, 9:00am – 5:00pm with flexibility Salary: $90,000/year - $120,000/year Overview The Senior Operations Manager is a highly visible and critical role within a large single or multi-channel Distribution Operation. This position leads a team of Distribution Operations Managers, Specialists, Distribution Associates, by managing the overall safety, quality, productivity, performance, and customer experience of either Inbound and Outbound operations. In this role, the Senior Operations Manager must effectively manage specific functional area(s) and has responsibility for setting standards and goals ensuring these are achieved by driving quality, productivity, process change and other Lean initiatives to enable their functional area and ultimately the Distribution Center to meet and exceed business plans This position requires a results-oriented driven individual with the ability to work in a fast-paced, Distribution Center with excellent communication skills with all levels of management and Distribution associates. Responsibilities

• Leads large teams of Distribution Supervisors, Specialist, and Distribution Associates
• Manages the overall safety, quality, productivity, performance, and customer experience of either Inbound and Outbound operations
• Ensures proper staffing; developing and maintaining an effective workforce
• Management of operational expenses within their area(s)
• Achieves stretch goals by coaching/ teaching, establishing standards, and developing mechanisms that will drive change and process improvements
• Drive productivity through Lean principles by eliminating waste, improving process flow, standardizing work, and engaging teams in continuous improvement.
• Drives effective, data-driven decision-making by analyzing alternatives, leveraging Workforce Management Systems and Lean process improvement, and prioritizing objectives based on operational performance and business impact.
• Identifies high potential coworkers with the capability and desire to move into higher levels
• Mentors Supervisors and associates in the areas of technical/operational knowledge, development of leadership skills to further their career goals
• Responsible for development of the skills sets to achieve our Process Excellence initiatives (PEX)
• Collaborates with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives (large scale projects, Horizontal Teams/Kaizen events, etc.).
• Drive quality, process change and other Lean initiatives to enable their functional area and ultimately the Distribution Center to meet and exceed business plans
• Communicates key learnings and best practices to multiple layers throughout the network
• Responsible for resolving customer issues, internal and external that have originated in their department.
• Coordinates activities with other departments either internal external (suppliers, transportation, and 3PL partners)

• At least 7 years’ overall experience and experience in managing a 100,000+ sq ft warehouse/distribution center
• Experience with Lean and Six Sigma processes or other continuous improvement methodologies.
• Experience with Warehouse Management Systems
• Working knowledge of Microsoft Office applications
• Strong written and verbal communication skills;
• Strong leadership, management skills/experience with both exempt and non-exempt associates;
• Knowledge of various warehouse, production and transportation procedures;
• Ability to manage and motivate management teams over large populations of hourly associates

• Decision Quality & Problem Solving through innovation, creative thinking, challenging the status quo, questioning nature)
• Building Effective Teams
• Developing Direct Reports & Others through facilitation and coaching
• Drive Results and the ability to build organizational capability to sustain and continuously improve performance
• Customer Focus, accountability and the ability to overcome obstacles
• Conflict Management and the use of influencing and adaptability skills (i.e. relationship building, consensus building, flexibility)
• Planning
• Managing Diversity

• Bachelor’s degree or equivalent work history
• 7+ years’ experience and/or training in distribution, fulfillment, warehouse, and transportation environments
• 5-7+ years supervisory/management experience