Principal Associate - IT (IT Incident Manager)

Job Description JOB DESCRIPTION: Position Title: Major Incident Management Engineer Reporting To: ITISC FET Europe IT Manager Working Location: Coimbatore, India Shift Timings: 12PM to 9PM IST Qualification: Bachelor's degree or comparable education Minimum 5 years in IT infrastructure operations, service operations, incident management, or related support functions Objective We are seeking a skilled and proactive Major Incident Management professional to own and drive the end-to-end Major Incident Management lifecycle in line with ITIL best practices. The role is responsible for coordinating the response to high-impact incidents, enabling rapid service restoration, ensuring effective stakeholder communication, and driving post-incident reviews to prevent recurrence. The position is critic