Customer Support Executive

<p><b>Job Description: </b> </p><ul><li>To address customer issues and resolve them in a timely and efficient manner. </li><li>Interact with customers on various channels such as phone, and email and ensure that all customer concerns are being dealt with immediately. </li><li>Take ownership of customer issues. </li><li>Escalate unresolved issues to the appropriate internal teams. </li><li>Collect prompt and accurate feedback from customers. </li><li>Provide accurate, valid and complete information using the right methods/tools. </li><li>Keep records of customer interactions, and call data. </li><li>Follow communication procedures, guidelines and policies. </li> </ul><p><br /></p><p><b> Customer Support Executive Requirements: </b> </p><ul><li>Qualification: Minimum of graduation in any field. </li><li>Experience: 1 to 5 years. </li><li>Language Preference: English, Hindi, Kannada and any other regional language.(Tamil/Telugu) </li><li>Willing to work on rotational &amp; night shifts. </li><li>Excellent interpersonal and written and oral communication skills. </li><li>Ability to work and support the team. </li><li>Computer proficiency. </li><li>Knowledge of conflict resolution techniques is preferable. </li><li>Téléphonique Étiquettes. </li><li>Ability to multitask, prioritize, and manage time effectively. </li><li>Work from the office. </li> </ul><p><br /></p><p>Industry: Health Care </p><p>Location: Malleshwaram(Bangalore) </p><p><br /></p>