Customer support executive

Huedlife Pvt Ltd · Bengaluru, India

We are looking for a Customer Support & Retention Executive  to be part of our growing D2 C wellness team.

Your primary responsibility will be to ensure customers receive a smooth and positive experience — from answering product and order-related queries to resolving issues, following up with customers, and helping recover potential orders.

This is a hands-on customer-facing role . We are looking for someone who communicates well, is patient and empathetic, and takes ownership of customer problems rather than simply responding to messages. Key Responsibilities

Customer Support Handle customer queries through Whats App, phone calls, email, and other support channels Respond to questions about products, orders, payments, shipping, returns, and other customer concerns Help customers choose the right products based on their requirements, within company guidelines Track and resolve customer complaints in a timely manner Coordinate with the warehouse, operations, and other teams to resolve customer issues Follow up with customers until their issue is properly resolved Maintain accurate records of customer conversations and issues

Customer Retention & Recovery Follow up with customers who have abandoned their carts Contact potential customers and help resolve questions or concerns preventing them from completing their purchase Follow up with customers regarding pending orders or incomplete purchases Identify common reasons for cancellations, refunds, or abandoned carts and share insights with the team Support initiatives to improve repeat purchases and customer retention

Customer Experience Maintain a warm, helpful, and professional tone in every interaction Handle difficult or unhappy customers calmly and professionally Build trust through clear communication and timely follow-up Identify recurring customer problems and suggest ways to improve the overall customer experience Requirements 0–2 years of experience in customer support, customer service, telesales, inside sales, or a similar customer-facing role Freshers with good communication skills and a strong willingness to learn are welcome to apply Good spoken and written English Comfortable speaking with customers over the phone Comfortable communicating through Whats App and email Patient, empathetic, and solution-oriented Good basic computer skills Comfortable using Excel/Google Sheets and learning new tools Strong attention to detail and follow-through Must Know Hindi and English and a regional language is a plus. What We're Looking For

We value attitude and ownership over years of experience .

You should be someone who:

Bangalore — Work from office

Our office is located near Kudlu Gate, Bangalore . Experience

0–2 years

Freshers and candidates with relevant internship experience are welcome to apply.