Associate Manager, Visual Experience Production

Who You Are:You are an organized, detail-oriented production professional with strong coordination skills and a deep understanding of fabrication workflows. You excel in fast-paced environments, enjoy problem-solving, and bring clarity and structure to complex production processes. You thrive in a support leadership role, balancing multiple priorities with accuracy, efficiency, and a collaborative mindset.

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What You'll Do:North America Production Execution Coordinate and manage production for all North America VM projects, including seasonal props, fixtures, sets, and NA-specific windowsCoordinate North American graphics rollouts, including artwork and asset coordination, production tracking, distribution, and execution across store locationsLiaise with NA vendors for day-to-day communication, timelines, samples, and deliverablesEnsure all NA production reflects approved creative direction, technical specifications, and budget constraintsTrack deliverables across multiple concurrent projects and communicate updates to Manager, Global VE ProductionPartner closely with the Production Coordinator on day-to-day priorities and workflows, providing guidance, recommending best practices and processes, and helping resolve production-related questions as needed. Both roles report directly to the Manager, Global VE Production.Global Window Production SupportSupport global window production by managing asset routing, sample intake, logistics, and NA distributionCoordinate with regional and global teams to ensure stores receive window assets on time and in correct specificationsTrack global production timelines and assist with organizing prototypes, pre-production samples, and required documentationMaintain cross-functional communication with Execution and Design partners during the global rollout processVendor CoordinationCoordinate North American graphics rollouts, including artwork and asset coordination, production tracking, distribution, and execution across store locationsServe as a key point of contact for vendors, managing communication across scheduling, material samples, deliverables, and installation supportEscalate quality, feasibility, or timeline concerns to the Manager, Global VE ProductionEnsure all production requests, quotes, and updates follow standardized processesSupport vendor onboarding, documentation updates, and database maintenanceBudget Tracking & AdministrationTrack, reconcile, and maintain Global production budgets under the guidance of the Manager, Global VE ProductionPrepare PO requests, vendor invoices, and budget reconciliationsConsolidate vendor quotes and submit to Manager for reviewSupport financial reporting to ensure accuracy and alignment to approved budgetsTechnical Production SupportSupport technical review of materials, finishes, prototypes, and production samples under Manager directionEnsure technical files, drawings, and specs are accurate before vendor submissionProvide feasibility input and help troubleshoot production challenges where neededMaintain documentation of technical specifications and production standardsCross-Functional CollaborationPartner with:North America VM field teamsGlobal VM Execution teamVE Design team (for creative-to-technical alignment)Synchronize timelines, share updates, and support installation planning and executionEnsure communication between internal teams and vendors remains clear, timely, and actionableInstallation Support & Store VisitsProvide onsite support for major installations, including flagships, seasonal window launches, and high-priority NA activationsEnsure installation quality aligns with production standards and approved creative directionOperational & Workflow SupportMaintain production calendars, trackers, documentation, and workflow systemsRoute samples, materials, prototypes, and assets to required partnersSupport the Manager with project recaps, process documentation, and continuous improvement initiativesAssist with maintaining production archives and standards documentationMeasures of SuccessAccurate and timely delivery of Global VE production projectsHigh-quality production outputs aligned to approved specsEffective coordination with vendors and internal partnersStrong contribution to global window rollout preparation and logisticsBudget accuracy and timely financial reconciliationSmooth installations, fewer escalations, and efficient problem resolutionPositive cross-functional feedback from NA and global VM partners
You'll Need to Have:3-5 year’s experience in production, fabrication, retail VM, or related fieldsProficiency in Microsoft Excel for maintaining production timelines, tracking project milestones, and managing budgets.Strong understanding of production processes, materials, and vendor workflowsExperience coordinating multiple projects simultaneouslyStrong communication and relationship-building skillsAbility to stay organized and maintain accuracy in a fast-paced environmentProficiency in production-related tools and platforms; Adobe Suite experience is a plusExperience supporting budget tracking and vendor finance processes
We'd Love to See:Familiarity with Smartsheet for tracking and coordinating graphics rollouts across locationsFamiliarity with Concur for finance, budgeting, and expense managementOperational organization & multitaskingTechnical awareness & feasibility orientationProblem-solving & adaptabilityVendor communication & coordinationBudget tracking & process disciplineCollaboration across VM & creative functionsDetail focus & executional rigor
MK Perks:Generous Holiday Schedule and Vacation DaysSummer FridaysInternal mobility across Capri Brands (Michael Kors, Jimmy Choo)Michael Kors, Jimmy Choo DiscountExclusive Employee SalesFav 5 Cards (MK Discount for friends and family)401k MatchPaid Parental LeaveThrive Wellness ProgramCommuter BenefitsGym Discounts
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In compliance with certain Pay Transparency laws, employers are required to disclose a salary range. xzbcwsv The salary for this position will vary based on role requirements, skill set and years of experience.