Senior manager - business development(transition) – bps (domestic services)

Paul's Consultancy Services · Bengaluru north, India

Job Description – Senior Sales Manager / Business Development Manager – BPS Services

Location: Bangalore, Chennai

Experience : 12+ Years

Salary : 30 LPA

Preferred Experience

 Experience working with Domestic BPO/BPS/BPM, Retail and E-commerce clients will be an added advantage.

 Exposure to enterprise clients and large-scale outsourcing engagements preferred.

 Strong understanding of industry trends and BPS transformation initiatives.

Position Overview

Looking for a seasoned sales professional to drive growth for our Business Process Services (BPS) portfolio. The ideal candidate should have strong experiencein selling BPS/BPO/BPM solutions, including Back Office Outsourcing, Customer Experience Management (CXM), Contact Center, and Omnichannel CX solutions.

The role requires a strong combination of hunting and farming capabilities — acquiring new

enterprise clients while expanding relationships and wallet share with existing customers.

Key Responsibilities

 Drive end-to-end sales for BPS/BPO/BPM, Back Office Outsourcing, CXM, Contact

Center, and Omnichannel CX offerings.

 Build and manage sales pipeline through new client acquisition and strategic

account expansion.

 Identify, engage, and close opportunities with enterprise customers across

industries.

 Develop strong relationships with CXOs, business heads, and key decision-makers.

 Own the complete sales cycle including lead generation, solution positioning,

RFP/RFI management, negotiations, and closure.

 Work closely with delivery, solution, and operations teams to create customized

customer solutions.

 Drive account mining and cross-selling opportunities within existing customer

relationships.

 Achieve assigned revenue and business growth targets.

 Track market trends, competitor landscape, and emerging opportunities in the BPS

industry.

Candidate Profile / Skills Required

 Minimum 10+ years of relevant sales experience in BPS/BPO/BPM/Managed

Services/CXM/Contact Center solutions.

 Proven experience in selling outsourcing services and managing enterprise sales

cycles.

 Strong understanding of Back Office operations, Customer Experience Management,

Digital CX, and Omnichannel solutions.

 Demonstrated success in both new logo acquisition (hunting) and existing account

growth (farming).

 Strong enterprise relationship management and consultative selling skills.

 Experience managing large-value deals and complex client engagements.

 Excellent communication, negotiation, and stakeholder management skills.

Key Success Metrics

 Revenue growth and new business acquisition.

 Pipeline generation and conversion.

 Strategic account expansion and wallet share growth.

 Customer relationship development and retention.

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