Customer Support Specialist | BU: Working Professional

Designation: Customer / Student Support Specialist BU: Working Professional Location: Mumbai (Andheri-Marol) Experience: 0 to 2 Yrs (Freshers can also apply) Shift Details: 6 days a week (Hybrid) Shift Timings: 12:30 PM to 9:30 AM About the Role We are looking for a proactive and learner-centric L1 Student Support Associate to join our Student Success team. In this role, you will handle queries from learners via our ticketing system (Freshdesk) and live chat, ensuring timely resolution, consistent communication, and a high level of satisfaction throughout the learner journey. Key Responsibilities ● Handle incoming learner queries via Freshdesk (tickets) and live chat platforms ● Ensure timely resolution of issues while meeting SLA, CSAT, and quality benchmarks ● Maintain professionalism an