Delivery Head - P&C Insurance and Brokerage

Greetings for the Day…!!! We are looking for Operations head / Delivery Head for one of our esteemed clients in PAN India having experience into PNC Insurance + brokerage domain expertise. Exp: - 12 + years Location: PAN India CTC: Up to 40 to 50 LPA Shifts : 24*7 Shifts Job Description:- Role Overview -10+ years of experience in large managed contact centre supporting international insurance markets (primarily US, UK & Australia). -Awareness of a blended, digital-first operating model across voice + chat + email + messaging + portal/self-service, -Must bring deep P&C insurance + brokerage domain expertise, Key Knowledge required 1. Contact Centre Technology Leadership (Hands-on + Strategic) -Has adequate knowledge across the CC technology stack and modernization roadmap: -CCaaS/AC