Team Leader Internship
Pret A Manger · New York, New York, United States
FULL TIMEpermanent
Job Description
Shop Leadership Intern About Pret A Manger: Building the US Future of a Beloved Global BrandPret US is at a defining moment. Backed by substantial investment and strategic commitment, we are not simply operating; we are transforming a beloved brand in the American market. With a newly established US Board and an entirely rebuilt senior leadership team, we are assembling exceptional talent to drive this ambitious vision forward.
Do you have the following skills, experience and drive to succeed in this role Find out below.
This is an opportunity to join a winning team built on an ownership mindset, rapid learning, bias for action, and competitive drive. Our ideal candidates are resilient, flexible, comfortable with ambiguity, and data-driven. We are seeking future leaders who thrive in dynamic, high-stakes environments and are energized by the challenge of building something remarkable.
As part of the Pret US team, you will work directly with seasoned leaders who understand turnarounds, scaling operations, and delivering results. If you are driven to exceed ambitious goals, make bold decisions, and build a brand that matters, this is where you belong.Join us in writing the next chapter of Pret in America.
The RoleThe Pret Shop Leadership Internship is a hands-on, paid program for ambitious students and early-career talent who want to learn how a high-volume hospitality business really runs. You will start on the shop floor, learning every station in both front and back of house, from the coffee machine and guest service to food production and the kitchen. You will then step into a leadership role, running shifts as a Team Leader and learning alongside our Team Leaders, Managers, and Operations leaders.
This is not a job-shadowing internship. After your first couple of weeks, you will essentially operate as a Team Leader: coaching the team, owning shifts, and making decisions that directly affect guests and the bottom line. Along the way, you will get exposure to the business side of Pret, including recruiting, P&L management, labor planning, and multi-shop operations, and you will finish the program with a real business project presented to leadership.
Key ResponsibilitiesLearn the Shop from the Ground Up Train across all front of house stations, including barista, guest service, and the tillTrain across all back of house stations, including food production, hot food, and the kitchenLearn Pret's recipes, food preparation standards, and product specificationsComplete food safety, health & safety, and Pret standards trainingDeliver warm, fast, and personal service that reflects Pret hospitalityLearn how to build team schedules that comply with NYC Fair Workweek requirementsLearn inventory management, including stock counts, ordering, and stock rotationLead Shifts as a Team LeaderRun shifts confidently and ensure smooth operations from open to closeLead team pre-shifts to align everyone on daily goals and prioritiesCoach Team Members in real time on service, food quality, and Pret standardsOpen and close the shop following Pret proceduresResolve guest concerns professionally and escalate when neededKeep the shop safe, clean, and ready for inspection at all timesLearn the Business Alongside Managers and OperationsLearn how to read and analyze a shop-level P&L, including sales, labor, food cost, and wasteSupport daily and weekly sales forecasting and food production planningLearn how labor is scheduled and managed against sales targetsReview waste and variance reporting and recommend actions to improve resultsShadow Operations leaders on shop visits, performance reviews, and multi-shop planningRecruiting and People LeadershipLearn Pret's recruiting approach, including sourcing, screening, and interviewingTake part in interviews and hiring events alongside Managers and the Talent Acquisition teamSupport onboarding and training of new Team MembersLearn how to give feedback, hold performance conversations, and build a strong team cultureInternship Project and DevelopmentOwn a business improvement project focused on a real shop challenge, such as speed of service, waste, labor efficiency, or team retentionUse data to identify opportunities and measure the impact of your recommendationsPresent your findings and recommendations to Managers and Operations leadership at the end of the programMeet regularly with your manager and mentor for coaching and feedback on your development
Qualifications xzbcwsv Required ExperienceCurrently pursuing or recently completed a degree in Business, Hospitality, or a related fieldInterest in a career in leadership, operations, or business managementSome experience in a restaurant, retail, hospitality, or other customer-facing role preferredLeadership experience through work, school, sports, clubs, or other activitiesStrong communication, problem-solving, and organizational skillsComfortable working with numbers and dataNYC Food Handlers Card (or the ability to obtain one before starting)Available to work in person, including early mornings, weekends, and peak hoursAbility to stand and walk for extended periods; lift, carry, push, pull, or move objects up to 50 pounds; bend, reach overhead, squat, kneel, and go up and down stairs as needed; safely maneuver through tight or compact spaces; operate restaurant equipment and handle tools such as tongs, pots, and pans with dexterity; work in environments ranging from hot to cold, including near open flames and occasional outdoor conditions; maintain close, distance, and peripheral vision; communicate continuously with team members; and work in a constant state of alertness while maintaining safe operations
EducationCurrently enrolled in, or recently graduated from, a Bachelor's or Master's degree program
Pay and Hours$25.00 per hour20–40 hours per week, with flexible scheduling
Do you have the following skills, experience and drive to succeed in this role Find out below.
This is an opportunity to join a winning team built on an ownership mindset, rapid learning, bias for action, and competitive drive. Our ideal candidates are resilient, flexible, comfortable with ambiguity, and data-driven. We are seeking future leaders who thrive in dynamic, high-stakes environments and are energized by the challenge of building something remarkable.
As part of the Pret US team, you will work directly with seasoned leaders who understand turnarounds, scaling operations, and delivering results. If you are driven to exceed ambitious goals, make bold decisions, and build a brand that matters, this is where you belong.Join us in writing the next chapter of Pret in America.
The RoleThe Pret Shop Leadership Internship is a hands-on, paid program for ambitious students and early-career talent who want to learn how a high-volume hospitality business really runs. You will start on the shop floor, learning every station in both front and back of house, from the coffee machine and guest service to food production and the kitchen. You will then step into a leadership role, running shifts as a Team Leader and learning alongside our Team Leaders, Managers, and Operations leaders.
This is not a job-shadowing internship. After your first couple of weeks, you will essentially operate as a Team Leader: coaching the team, owning shifts, and making decisions that directly affect guests and the bottom line. Along the way, you will get exposure to the business side of Pret, including recruiting, P&L management, labor planning, and multi-shop operations, and you will finish the program with a real business project presented to leadership.
Key ResponsibilitiesLearn the Shop from the Ground Up Train across all front of house stations, including barista, guest service, and the tillTrain across all back of house stations, including food production, hot food, and the kitchenLearn Pret's recipes, food preparation standards, and product specificationsComplete food safety, health & safety, and Pret standards trainingDeliver warm, fast, and personal service that reflects Pret hospitalityLearn how to build team schedules that comply with NYC Fair Workweek requirementsLearn inventory management, including stock counts, ordering, and stock rotationLead Shifts as a Team LeaderRun shifts confidently and ensure smooth operations from open to closeLead team pre-shifts to align everyone on daily goals and prioritiesCoach Team Members in real time on service, food quality, and Pret standardsOpen and close the shop following Pret proceduresResolve guest concerns professionally and escalate when neededKeep the shop safe, clean, and ready for inspection at all timesLearn the Business Alongside Managers and OperationsLearn how to read and analyze a shop-level P&L, including sales, labor, food cost, and wasteSupport daily and weekly sales forecasting and food production planningLearn how labor is scheduled and managed against sales targetsReview waste and variance reporting and recommend actions to improve resultsShadow Operations leaders on shop visits, performance reviews, and multi-shop planningRecruiting and People LeadershipLearn Pret's recruiting approach, including sourcing, screening, and interviewingTake part in interviews and hiring events alongside Managers and the Talent Acquisition teamSupport onboarding and training of new Team MembersLearn how to give feedback, hold performance conversations, and build a strong team cultureInternship Project and DevelopmentOwn a business improvement project focused on a real shop challenge, such as speed of service, waste, labor efficiency, or team retentionUse data to identify opportunities and measure the impact of your recommendationsPresent your findings and recommendations to Managers and Operations leadership at the end of the programMeet regularly with your manager and mentor for coaching and feedback on your development
Qualifications xzbcwsv Required ExperienceCurrently pursuing or recently completed a degree in Business, Hospitality, or a related fieldInterest in a career in leadership, operations, or business managementSome experience in a restaurant, retail, hospitality, or other customer-facing role preferredLeadership experience through work, school, sports, clubs, or other activitiesStrong communication, problem-solving, and organizational skillsComfortable working with numbers and dataNYC Food Handlers Card (or the ability to obtain one before starting)Available to work in person, including early mornings, weekends, and peak hoursAbility to stand and walk for extended periods; lift, carry, push, pull, or move objects up to 50 pounds; bend, reach overhead, squat, kneel, and go up and down stairs as needed; safely maneuver through tight or compact spaces; operate restaurant equipment and handle tools such as tongs, pots, and pans with dexterity; work in environments ranging from hot to cold, including near open flames and occasional outdoor conditions; maintain close, distance, and peripheral vision; communicate continuously with team members; and work in a constant state of alertness while maintaining safe operations
EducationCurrently enrolled in, or recently graduated from, a Bachelor's or Master's degree program
Pay and Hours$25.00 per hour20–40 hours per week, with flexible scheduling
Details
| Company | Pret A Manger |
| Location | New York, New York, United States |
| Type | FULL TIME |
| Niche | general |
| Experience | permanent |