Customer success executive

Greatify · Bangalore, India

About The Job:

Job Title: Customer Success Executive

Job Type: Full-time

Company: Gigadesk Technologies Pvt. Ltd. ()

Location: Teynampet, Chennai

Eligibility: Freshers to 2 years of experience in ERP implementation/Customer-facing roles.

Company Description

At Greatify.ai , we are building a next-generation exam platform that delivers measurable academic outcomes at scale. We have powered 300 K+ exams, generated 3 M+ AI-driven questions, and AI-evaluated 50 K+ answer sheets across 15+ universities and institutions. Our platform is transforming assessments with speed, accuracy, and intelligence, enabling institutions to conduct smarter, faster, and more reliable evaluations.

Job Description:

The Customer Success Executive will manage and support assigned customers, including onboarding new clients and ensuring a smooth user experience. The role involves handling customer queries, providing platform guidance, conducting training sessions, and maintaining regular follow-ups to improve customer satisfaction and engagement. The executive will also coordinate with internal teams to resolve issues and support overall customer success.

Key Responsibilities: Onboard new customers and guide them through platform setup and usage Handle customer queries and provide timely support Conduct product demonstrations and basic training sessions for users Maintain regular follow-ups with customers to ensure satisfaction Coordinate with internal teams for issue resolution and support Build positive relationships with customers and ensure a smooth experience Gather customer feedback and share insights with internal teams Support customers in understanding platform features and workflows Visit client locations for onboarding, training, or support whenever required

Key Skills: Good communication and customer handling skills Strong interpersonal and relationship-building abilities Basic problem-solving and coordination skills Ability to explain product features clearly to customers Customer-focused and positive attitude Basic knowledge of MS Office tools ( Excel, Word, Power Point) Ability to manage multiple tasks and customers simultaneously Preferred Languages: English, Tamil, Kannada, Telugu & Hindi

Join us at Greatify.ai and make a lasting impact on the Edtech Industry.