Customer Support Analyst

Position Title / Level: Customer Support Analyst (Level 2 Support) Experience: 3–5 Years Notice Period: Immediately to 15 days Location: Bangalore / Hyderabad (Hybrid) Shift Timings: 2:00 PM – 10:00 PM IST; Night shifts on a rotational basis on demand (1 week in a month) Experience 1–3 years' work experience in Service Delivery in a large-scale cloud environment with focus on request fulfilment, incident response, escalation procedures, problem management, and knowledge management while adhering to service-level objectives. Handling Level 2 functional and technical support to resolve issues, including diagnosing and in-depth, complex troubleshooting of application issues while working with client teams and, when necessary, end users. Serves as a primary point of contact for client escalati