Guest Relations Executive (Night Shift)

Zivaya Wellness Pvt. Ltd · India

Job Title: Guest Relations Executive – Wellness (Night Shift)

Location: Le Meridien, Gurgaon

About the Role

We are seeking a confident, outgoing, and sales-oriented Guest Relations Executive to represent our wellness & spa outlet inside Le Meridien at Gurgaon. This is a guest-facing role designed for individuals who enjoy meeting people, starting conversations, and converting interactions into revenue. The role combines hospitality, relationship-building, and direct sales in a premium hotel environment.

Key Responsibilities:

Guest Engagement & Sales

● Proactively approach and greet guests in the lobby with confidence and warmth

● Introduce guests to our wellness services, express therapies, and special offers

● Generate sales by converting walk-in guests through persuasive communication and relationship-building

● Upsell and cross-sell services based on guest needs, time availability, and preferences

● Maintain a strong presence in the lounge to maximize visibility and walk-in conversions

Revenue Generation & Promotions

● Consistently work towards daily and monthly sales targets

● Support cross-promotions with other outlets of the hotel to drive additional footfall

● Assist in executing in-lounge promotions, offers, and campaigns

● Capture guest interest efficiently

Guest Experience & Brand Representation

● Deliver a warm, premium, and professional guest experience at all times

● Act as the first point of contact and brand ambassador for the wellness outlet

● Address basic guest queries and be a single point of contact

● Ensure the outlet ambience, hygiene, and presentation meet high service standards

Operational Support

● Coordinate with therapists/staff to ensure smooth guest flow

● Support appointment scheduling and service readiness

● Follow SOPs related to service standards, hygiene, and airport compliance

Desired Profile

● Strong people skills with confidence in initiating conversations with guests

● Sales-driven mindset; experience in credit card sales, club memberships, retail sales, hospitality sales, beauty or wellness services is highly preferred

● Comfortable approaching guests and actively promoting services

● Excellent communication skills in English; additional languages are a plus

● Well-groomed, presentable, and professional demeanor

● Responsible, disciplined, and dependable

● Very strong sense of ownership and detailed oriented

● Ensuring world-class product and service delivery

Work Environment & Flexibility

● Willingness to work flexible shifts

● Ability to perform in a fast-paced hotel environment

Compensation

● Fixed salary plus very attractive performance-linked incentives

● High earning potential for strong sales performers

Preferred Criteria

● Prior experience in hospitality, lounges, airports, luxury retail, wellness, beauty, or service-oriented sales

● Non-smokers preferred

● Detailed Oriented

Interested candidates can forward your resumes on hr3@zivayawellness.com